Grow Therapy

Operations Associate, Credentialing (Payor Projects)

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, BiotechnologyIndustries

Operations Associate - Credentialing Operations

Salary

$105,000 - $117,000 USD (base compensation will vary based on relevant experience, qualifications, and candidate's working location)

Employment Type

Full-time

Location Type

[Location Type not specified]

About Us

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing

We’re looking for an Operations Associate to join our Credentialing Operations team. This role is key to enabling seamless collaboration between our internal teams and external payor partners. You’ll be the connection between Credentialing Operations and our Payor Partnerships team - translating complex requirements into operational strategies and actioning on payor needs. You should be comfortable working across multiple stakeholders and a strong relationship builder. You’ll need to understand the nuances of Medicaid and thrive in ambiguous environments.

Key Responsibilities:

  • Serve as the first point of contact on CredOps for new payor launches, including complex government and Medicaid contracts.
  • Translate payor requirements into operational requirements and workflows, including developing and implementing creative solutions.
  • Review delegated credentialing agreements to identify operational risks, gaps, or requirements and work with legal on where we can find a compromise when needed.
  • Act as a trusted liaison between Payor Partnerships and CredOps, ensuring both sides are aligned on process, priorities, and timelines.
  • Support additional operational workstreams in credentialing and enrollment, including building rosters, workflows, and processes as necessary.

You’ll Be a Good Fit If You Have

  • 2-4 years of experience in program or project management with a focus on payor operations.
  • Strong working knowledge of Medicaid and government payor requirements (across multiple states preferred).
  • Experience with both delegated and non-delegated payor workflows.
  • Excellent stakeholder management and communication skills. You know how to get buy-in and set realistic expectations / deadlines.
  • Strong critical thinking and operational judgment; you see the issue, the downstream impacts, and the solution.

Note: If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Application Instructions

  • Please upload your resume in PDF format.

Company Information & Hiring Process

  • We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
  • Please see the independent bias audit report covering our use of Covey [here]([link to report not provided]).

Benefits

  • The chance to drive impact within the mental healthcare landscape from day one.
  • Comprehensive health insurance plans, including dental and vision.
  • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
    • Flexible working hours
    • Flexible Time Off
    • Company-wide winter break
    • Mental health mornings (2 hours each week)
    • Wellness Stipend
    • In-office meals and snacks
  • Continuous learning opportunities.

Skills

Credentialing
Payor Relations
Medicaid
Government Contracts
Operations
Workflow Development
Relationship Building
Stakeholder Management
Problem-Solving

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters
2020Year Founded
$144MTotal Funding
SERIES_CCompany Stage
Consumer Software, HealthcareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Unlimited Paid Time Off
Wellness Program
Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.
Integration challenges with Big Health partnership may affect service delivery.
Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.
The platform ensures quick therapist access, with appointments available within two days.
Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.
Partnerships with Big Health expand service offerings and market reach.
Measurement-informed care system launch enhances patient outcomes and provider attraction.

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