Operations Analyst - ANZ at Binance

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FinTechIndustries

Requirements

Proven experience in reviewing, finalizing, and ensuring compliance of operational policies and procedures to support successful go-live initiatives
Ability to conduct training sessions and effectively communicate updated policies and procedures to relevant teams prior to go-live
Strong skills in managing and resolving vendor-related dispute tickets and investigation requests, including various scam types, within defined SLA timelines
Demonstrated capability to improve investigation processes, aiming to reduce average resolution times through process optimization and cross-team collaboration
Experience in daily monitoring of transactions and sweep statuses (rejected, pending, review), with the ability to document findings accurately and consistently
Ability to provide timely support, education, and guidance to Customer Service teams to enhance troubleshooting and business-as-usual (BAU) operations
Excellent organizational and communication skills to conduct knowledge-sharing sessions and foster continuous improvement in operational support

Responsibilities

Conduct comprehensive review and provide support in finalizing all policies and procedures for operational go-live
Manage vendor-related dispute tickets including: RFI - Transaction Trace, RFI - Creditor Trace
Investigation Requests for various scam types such as Money Mule, Investment Scam, Romance Scam, Advance Fee Fraud, Jobs & Employment Scam, Social Engineering, Relationship Scam, Threat/Extortion, Recovery Scam, Relo Scam, On-forwarded Scam, and other Scam/Fraud cases
Handle ticket management
Process refunds efficiently and accurately
Resolve bank verification issues
Monitor daily transactions and sweep activities, including rejected, pending, and review statuses
Participate actively in daily operations meetings
Conduct investigations for operational issues and escalations
Provide education and guidance to Customer Support teams for troubleshooting and business-as-usual (BAU) activities

Skills

Key technologies and capabilities for this role

Policy ReviewVendor Dispute ManagementFraud InvestigationTicket ManagementRefund ProcessingBank VerificationTransaction MonitoringCompliance TrainingScam ResolutionOperational Investigations

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time remote position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Operations Analyst role?

Key skills include reviewing and finalizing operational policies and procedures, managing vendor dispute tickets and scam investigations within SLA timelines, monitoring daily transactions and sweep activities, and providing education to customer support teams.

What is the company culture like at Binance?

Binance offers a user-centric global organization with a flat structure, collaboration with world-class talent, autonomy in a fast-paced innovative environment, and a results-driven workplace.

What makes a strong candidate for this Operations Analyst position?

Strong candidates have proven experience in operational policy compliance for go-live, skills in scam investigations and process optimization, transaction monitoring expertise, and excellent organizational and communication skills for team training and collaboration.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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