Operations Analyst at Caylent

Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, AWS, Technology ServicesIndustries

Requirements

Bachelor's degree in Business Administration, Human Resources or a related field
At least 3-5 years of work experience in business operations or resource management, staffing or related role
Excellent organizational and analytical skills to ensure data accuracy and compliance
Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks
Experience with Certinia PSA and Salesforce to manage staffing requests, sales data, revenue forecasting, timecard processing, and operational reporting
Strong analytical skills with knowledge of utilization metrics, capacity calculations, forecasting, and the ability to take action based on trends and insights
Comfortable with reporting tools such as Power BI and adaptable to new technologies/software for reporting and analytics

Responsibilities

Identify, document, and execute process improvements to enhance the efficiency and effectiveness of resource management, operational workflows, and cross-functional coordination
Prepare and maintain detailed staffing and operational reports, including utilization, availability, productivity, forecasting, pipeline needs, trend analysis, and hiring recommendations
Partner with department heads, Practice Directors, and project teams on resource planning, reporting, staffing recommendations, and tooling support to ensure clarity on engagement status and delivery capacity
Perform end-to-end operational tasks across the project lifecycle, including Sales-to-Delivery handoff coordination, resource planning and assignments, project setup in Certinia PSA, project closeout, time-tracking oversight, and account/engagement data updates
Monitor adherence to delivery processes and frameworks, ensuring accurate time-tracking, status reporting, and compliance with project standards; provide reporting and insights to leadership
Retrieve, analyze, and update data used for standardized performance metrics, forecasting, and ongoing service-delivery operations, ensuring reliable insights that support decision-making
Own weekly and monthly reporting cadences related to capacity, staffing and forecasting, proactively staffing risks and trends to leadership

Skills

Key technologies and capabilities for this role

data analysisforecastingresource managementstaffing coordinationprocess improvementtrend analysisreportingproject lifecycleutilization analysisproductivity metricscross-functional coordination

Questions & Answers

Common questions about this position

Is this position remote?

Yes, Caylent operates fully remote with employees in Canada, the United States, and Latin America.

What is the salary for the Operations Analyst role?

This information is not specified in the job description.

What qualifications are required for this position?

Candidates need a Bachelor's degree in Business Administration, Human Resources or a related field, and at least 3-5 years of work experience in business operations or resource management, staffing or related role. Excellent organizational and analytical skills are also required.

What is the company culture like at Caylent?

Caylent puts people first, celebrates the culture of each team member, fosters a community of technological curiosity, and provides a fast-paced, data-driven, and team-oriented environment.

What makes a strong candidate for the Operations Analyst role?

A sharp, analytical, collaborative, highly organized, and proactive candidate comfortable partnering with cross-functional leaders is ideal.

Caylent

Cloud-native services for AWS solutions

About Caylent

Caylent offers cloud-native services that help organizations utilize Amazon Web Services (AWS) to improve their technology and workforce. The company specializes in building, scaling, and optimizing cloud solutions, serving clients from those just starting their cloud journey to those seeking advanced capabilities. Caylent stands out by using a co-delivery approach, working closely with clients to create tailored solutions while also teaching them to manage their cloud environments. Their goal is to accelerate time-to-value for clients through expert consulting and ongoing support.

Irvine, CaliforniaHeadquarters

2015Year Founded

$15.8MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Remote Work Options

Health Insurance

Company Equity

Long-Term Disability

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Parental Leave

Professional Development Budget

Performance Bonus

Home Office Stipend

Flexible Work Hours

Equipment & Office Stipend

Conference Attendance Budget

Risks

Rapid AI evolution may outpace Caylent's capabilities despite its partnership with Anthropic.

East Los Capital's exit could impact Caylent's financial stability and growth initiatives.

MeteorAI's adoption may face challenges if enterprises hesitate to integrate new AI frameworks.

Differentiation

Caylent is a Kubernetes Certified Service Provider, enhancing its cloud-native service offerings.

The company has a strategic partnership with Anthropic to advance enterprise AI solutions.

Caylent's MeteorAI framework accelerates generative AI experimentation for enterprises.

Upsides

Caylent won three 2024 AWS Partner of the Year Awards, boosting its industry credibility.

The growing demand for cloud-native security aligns with Caylent's expertise in cloud solutions.

Rising hybrid cloud adoption offers Caylent opportunities in tailored migration and optimization services.

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