Operations & Account Manager at Bitcoin Depot

Hong Kong

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Cryptocurrency, FintechIndustries

Requirements

Proven experience in a client-facing role, preferably in operations, account management, or sales
Strong communication and interpersonal skills, with fluency in English and Cantonese
Excellent organizational and time-management abilities, with a keen eye for detail
Ability to work independently and manage multiple tasks simultaneously
A valid Hong Kong driver's license is required
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work a schedule that allows for a few hours of overlap with the US-based team in the EST time zone (ending workday between 8 p.m. and 10 p.m. HKT)

Responsibilities

Account Management: Serve as the main point of contact for existing clients, addressing their inquiries, providing support, and ensuring their overall satisfaction
Sales & Business Development: Identify and pursue new business opportunities, conduct sales presentations, and contribute to the growth of our client base in Hong Kong
Administrative Support: Manage general administrative tasks, including but not limited to, maintaining client records, processing invoices, and preparing reports
Site Surveys: Conduct on-site visits to potential and existing client locations to assess suitability, gather technical requirements, and ensure smooth service delivery
Coordination with Service Providers: Liaise with local vendors and service providers (e.g., electricians, internet service providers, landlords) to coordinate installations, maintenance, and resolve any operational issues
Reporting: Provide regular updates to senior management on sales activities, client feedback, and market trends in Hong Kong

Skills

Account Management

Sales

Business Development

Administrative Support

Site Surveys

Vendor Coordination

Client Support

Invoice Processing

Report Preparation

Customer Satisfaction

Bitcoin Depot

Converts cash to Bitcoin via kiosks

About Bitcoin Depot

Bitcoin Depot specializes in converting cash into Bitcoin, making it easier for cash users to access the digital financial ecosystem. The company operates over 7,000 Bitcoin kiosks and ATMs across the United States and Canada, allowing users to quickly and securely exchange cash for Bitcoin. Additionally, Bitcoin Depot offers the BDCheckout service, enabling customers to fund their Bitcoin wallets at checkout counters in over 6,000 retail locations. For online transactions, users can buy Bitcoin using debit or credit cards through a partnership with Simplex. Bitcoin Depot differentiates itself from competitors by focusing on cash users, including those without easy access to traditional banking services, and providing multiple convenient channels for cash conversion. The company's goal is to bridge the gap between cash and digital currency, making Bitcoin accessible to a diverse clientele.

Atlanta, GeorgiaHeadquarters

2016Year Founded

IPOCompany Stage

Fintech, Crypto & Web3Industries

51-200Employees

Benefits

Health benefits + employer contribution

Premium coffee & gourmet teas

Weekly catered lunch

Monthly company outings & celebrations

Quarterly philanthropy activity

Company paid fitness pass

401k matching

Risks

Increased competition from other cryptocurrency ATM providers may erode market share.

Regulatory scrutiny on cryptocurrency transactions could impact operations in North America.

Volatility of cryptocurrency prices poses a risk to Bitcoin Depot's revenue model.

Differentiation

Bitcoin Depot operates the largest cryptocurrency ATM network in North America.

The company offers multiple channels for cash-to-Bitcoin conversion, including ATMs and BDCheckout.

Bitcoin Depot's partnership with Simplex allows online Bitcoin purchases via debit or credit card.

Upsides

Expansion into Australia with 125 ATMs opens new international growth opportunities.

Partnerships with retail chains enhance ATM accessibility and user convenience.

Growing interest in Bitcoin as an inflation hedge could drive more users to services.

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