Operational team leader / 運用デリバリチームリーダー at Hewlett Packard Enterprise

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Financial ServicesIndustries

Requirements

5+ years of experience in IT technical roles (e.g., system building, maintenance, or operations management)
Experience as a leader or sub-leader in a maintenance/operations team
Knowledge and practical experience in project management
Ability to proactively plan, coordinate, and execute problem resolution with teams and partner companies
Ability to create documents for maintenance/operations teams or customer reports and explain them to customers
Basic knowledge and hands-on experience with infrastructure (Server, Network, Storage, OS)
Basic knowledge and hands-on experience with Linux, VMware, Database
Basic knowledge and hands-on experience with OpenShift, GitHub, and OSS products, or aptitude to acquire these skills through training and practice

Responsibilities

As leader of the special maintenance/operations team for financial-related customers, build operations processes and manage team members
Take responsibility for the quality and structure of deliverables from the maintenance/operations team, leading stable IT services for customers
Serve as the point of contact for customer communications, adjust team activities, and control for reliable responses
During critical/emergency responses, act as escalation manager to summarize responses and handle customer interactions
Support system implementation/building from an operations perspective within the service scope, contributing to ongoing overall optimization of the IT environment
As a trusted advisor, build and maintain effective customer relationships, ensure ongoing customer satisfaction, and contribute to customer and HPE business growth

Skills

Key technologies and capabilities for this role

LinuxVMwareDatabaseOpenShiftGitHubServerNetworkStorageOSProject ManagementITILEscalation Management

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office, primarily in Tokyo's Koto Ward, with remote work from home and customer offices also possible.

What technical skills are required for this position?

Required skills include 5+ years in IT technical roles (system build, maintenance, operations), leadership or sub-leadership in maintenance/operations teams, project management experience, infrastructure knowledge (Server, Network, Storage, OS), Linux, VMware, Database, and foundational knowledge or aptitude for OpenShift, GitHub, and OSS products.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and is unconditionally inclusive.

What benefits does HPE offer?

HPE provides a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing, plus investments in personal and professional development through specific career programs.

What makes a strong candidate for this operational team leader role?

Strong candidates have 5+ years of IT technical experience, leadership in operations teams, project management skills, proactive problem-solving with teams and partners, documentation and customer explanation abilities, plus infrastructure and specific tech knowledge; desirable traits include mission-critical ops skills, ITIL, OSS tools, English, and security knowledge.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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