Operation Support Agent Standard at FedEx

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Accuracy & Attention to Detail
Microsoft Office & PC Skills
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills

Responsibilities

Complete defined processes and procedures to deadline
Ensure accuracy, completeness, and compliance with relevant internal and external standards
Identify anomalies as they arise
Use judgement based on rules and procedures to resolve issues
Escalate complex issues to senior team members

Skills

Key technologies and capabilities for this role

Microsoft OfficePC SkillsPlanning & OrganizingInterpersonal SkillsProblem SolvingAttention to Detail

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position with 40 scheduled weekly hours.

What skills are required for the Operations Support Agent role?

The role requires Accuracy & Attention to Detail, Microsoft Office & PC Skills, Planning & Organizing Skills, Interpersonal Skills, and Problem Solving Skills.

What is the salary for this position?

This information is not specified in the job description.

What is FedEx's company culture like?

FedEx follows the People-Service-Profit (P-S-P) philosophy, prioritizing people first, fostering innovation, diversity, inclusion, and growth opportunities in a unique culture that drives success.

What makes a strong candidate for this role?

Strong candidates will demonstrate accuracy, attention to detail, proficiency in Microsoft Office and PC skills, planning and organizing abilities, interpersonal skills, and problem-solving to handle processes, anomalies, and escalations effectively.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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