[Remote] Onsite Service Engineer (Chromatography) at Thermo Fisher Scientific

Switzerland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

2-3 years’ experience servicing of our Chromatography products or as a user
Technical education or chemical background
Proficient in German and good knowledge of English language
Curiosity about analytical instruments, systems, applications, new products and technologies
Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package
Strong problem solving skills
Confirmed organizational skills with the ability to handle multiple tasks with different priorities
Excellent inter-personal, self-motivational and negotiating skills
Open to travel for training or special calls, international including all EMEA Territory and the US
Driving license

Responsibilities

Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations
Install our products from our diverse Chromatography portfolio, demonstrate instrument specification and guide customers on use (Familiarization)
Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability
Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements
Analysis of instrument failures
Supplies to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices
Performs all Service Activities in line with internal rules and customer regulations
Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if vital, to solve critical tasks in the fastest way possible
Follow our ethical business conduct guidance
Handle the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others)

Skills

Key technologies and capabilities for this role

HPLCICChromatographyInstrument InstallationPreventive MaintenanceInstrument QualificationGMPField ServiceLaboratory SafetyDocumentation

Questions & Answers

Common questions about this position

What experience is required for the Onsite Service Engineer role?

Candidates need 2-3 years’ experience servicing Chromatography products or as a user, along with technical education or a chemical background.

Is this position remote or onsite?

This is an onsite role based in Bubendorf, involving service visits at customer locations.

What does the work schedule look like for this job?

The work schedule is standard Monday through Friday.

What is the company culture like at Thermo Fisher Scientific?

The company values performance, quality, and innovation, encourages employees to perform at their best, and provides resources for meaningful contributions in a growing global organization.

What makes a strong candidate for this Service Engineer position?

A strong candidate has 2-3 years of experience with Chromatography products, technical or chemical background, and proficiency in installation, maintenance, and qualification of HPLC/IC devices.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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