Onsite POS Installer, Sr Associate at Shift5

Quincy, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, RetailIndustries

Requirements

High school diploma or equivalent; Bachelor’s degree in a technical field preferred
At least 1 year of experience installing or supporting POS products
Technician background in network/computer troubleshooting or installation
Experience with hand tools and lifting up to 50 pounds
Proficiency in Microsoft Office Suite and Google Docs
Good driving record and willingness to travel on short notice
Friendly, professional, and enthusiastic demeanor
Ability to follow directions, retain new information quickly, and exercise good judgment
Technical certifications CompTIA A+, Net+, MCP (Preferred)
2+ years of customer service/technical support (Preferred)
Experience in banking/credit card processing (Preferred)
Fielding escalations (Preferred)
Bilingual English/Spanish (Preferred)

Responsibilities

Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration
Conduct site surveys and troubleshoot network or cabling issues
Test hardware, software, and credit card processing with minimal remote support
Provide merchant training on POS systems and ensure satisfaction during and after installation
Document installations and provide photos of work performed
Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers
Travel locally (within 200 miles) and occasionally nationally or internationally for installations as needed
Maintain inventory of equipment and manage requisitions
Participate in recurring training on the Shift4 product suite
Track and submit monthly expense reports
Adhere to safe driving practices and maintain reliable transportation
Work flexible hours, including on-call, early mornings, late nights, and weekends as required
Operate, store, and maintain a company-assigned vehicle for travel to customer installation sites, ensuring compliance with safety standards, timely upkeep, and proper inventory management

Skills

Key technologies and capabilities for this role

POS InstallationHardware SetupSoftware ConfigurationNetwork SetupTroubleshootingCablingCredit Card ProcessingSite SurveysMerchant TrainingInventory Management

Questions & Answers

Common questions about this position

What experience is required for the Onsite POS Installer role?

At least 1 year of experience installing or supporting POS products is required, along with a technician background in network/computer troubleshooting or installation. Preferred qualifications include 2+ years of customer service/technical support, technical certifications like CompTIA A+, Net+, or MCP, and experience in banking/credit card processing.

Is this position remote or onsite, and what's the travel requirement?

This is an onsite role requiring travel to merchant locations, locally within 200 miles and occasionally nationally or internationally. Installers must maintain reliable transportation, adhere to safe driving practices, and operate a company-assigned vehicle.

What are the education requirements for this job?

A high school diploma or equivalent is required, with a Bachelor’s degree in a technical field preferred.

What physical abilities and work schedule are needed for this position?

Candidates need experience with hand tools and the ability to lift up to 50 pounds, plus willingness to work flexible hours including on-call, early mornings, late nights, and weekends. A good driving record and ability to travel on short notice are also essential.

What makes a strong candidate for the Onsite POS Installer position?

Strong candidates have a friendly, professional demeanor, ability to follow directions, retain new information quickly, and exercise good judgment, along with preferred skills like bilingual English/Spanish, fielding escalations, and relevant certifications.

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Kansas City, MissouriHeadquarters

2019Year Founded

$104.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Employer-paid Life and Disability Insurance

Risks

Emerging OT cybersecurity startups could threaten Shift5's market share.

Rapid evolution of cyber threats may outpace Shift5's technological capabilities.

Economic downturns could lead to reduced budgets for cybersecurity solutions.

Differentiation

Shift5 offers a protocol-agnostic platform adaptable to any data communication protocol.

The company provides real-time, data-driven insights for defense and transportation sectors.

Shift5's platform enhances safety, availability, and resilience of operational technology assets.

Upsides

Growing demand for cybersecurity in transportation due to rising cyber threats.

Increased interest in predictive maintenance technologies to reduce costs and improve reliability.

U.S. Department of Defense's focus on cybersecurity presents opportunities for Shift5.

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