Onboarding Specialist at Bolt

United States

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$102,951 – $102,951Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Fintech, RetailIndustries

Requirements

5+ years of experience at an ecommerce, payments, or Fintech company
Strong understanding of the payments space and/or experience working with Payment Facilitators (PayFacs) and Payment Service Providers (PSP’s)
Understanding of KYC/KYB requirements to onboard customers with PayFacs and PSP’s (plus)
Great communication skills
Startup mentality and a process oriented mindset
Strong academic credentials or experience at a top employer
Ability to understand technical complexity, take ownership, and get stuff done
Deep curiosity and ability to go above and beyond to tackle big problems

Responsibilities

Support sales and implementation teams to onboard new customers onto the Bolt platform
Ensure the onboarding process is seamless and any technical issues are resolved quickly
Partner closely with the engineering team to optimize and consistently improve the process
Handle all configurations on payment terminals
Get deeply familiar with the Bolt platform and different onboarding requirements for PSP’s
Identify and tackle blockers to getting customers live quickly
Communicate and align with internal and external stakeholders
Automate as much as possible
Deliver speed and quality for all on-boarding projects

Skills

Key technologies and capabilities for this role

Customer OnboardingTechnical TroubleshootingPayment TerminalsPSP ConfigurationsPlatform IntegrationsProcess OptimizationSales SupportImplementation Coordination

Questions & Answers

Common questions about this position

What is the compensation for the Onboarding Specialist role?

Compensation is paid monthly based on a yearly salary of $102,951 USD ($8,579 USD/month). This is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months.

Is this position remote or office-based?

Benefits upon conversion to full-time include a remote-first workplace.

What skills and experience are required for this role?

Required experience includes 5+ years at an ecommerce, payments, or Fintech company, strong understanding of the payments space and/or experience with PayFacs and PSPs, great communication skills, startup mentality, and a process-oriented mindset.

What is the work environment like at Bolt?

Bolt has created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are.

What makes a strong candidate for the Onboarding Specialist position?

Ideal candidates have the ability to understand technical complexity, take ownership, get stuff done, deep curiosity, go above and beyond, strong academic credentials or experience at a top employer, and understanding of KYC/KYB requirements as a plus.

Bolt

Provides seamless one-click payment solutions

About Bolt

Bolt improves the online shopping experience by providing secure payment solutions for e-commerce businesses. Its main product is a one-click checkout system that simplifies the payment process for online shoppers. This system includes features like Passkey, which allows users to log in and check out using methods such as PIN, Touch ID, and Face ID, making transactions faster and more secure. Bolt differentiates itself from competitors by guaranteeing a 20% increase in conversion rates for merchants, or they offer a money-back guarantee, showcasing their confidence in their technology. The goal of Bolt is to help online retailers enhance customer satisfaction and boost sales through a seamless checkout experience.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$936.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, FintechIndustries

501-1,000Employees

Benefits

Comprehensive health coverage: Medical, dental & vision

Remote-first workplace

4 day work weeks

Time away: Flexible PTO, paid holidays + floating holidays and your birthday off

Equity Early Exercise Program

Paid parental leave

Phone, Utilities, and Wellness stipends

Competitive Pay

Retirement plans

Virtual and in-person team & company events

Risks

CEO departure may affect strategic direction and investor confidence.

97% share price reduction indicates potential financial instability.

Expansion into Zimbabwe may lead to operational inefficiencies.

Differentiation

Bolt offers a one-click checkout solution enhancing user experience and conversion rates.

The Passkey feature uses biometric authentication, aligning with growing security trends.

Bolt's money-back guarantee attracts merchants by promising improved conversion rates.

Upsides

Partnership with Checkout.com enhances Bolt's technology and merchant adoption.

Growing Generation Z demographic values convenience, aligning with Bolt's offerings.

Performance-based pricing models support Bolt's money-back guarantee strategy.

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