Officer, Operations (營運專員) at Global Payments

Taipei, Taiwan

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Bachelor's Degree
Relevant experience or degree in Accounting (preferred)
Typically minimum 2 years relevant experience
Previous experience in the payments industry (preferred)
Familiar with credit card operations knowledge
Good at MS Office such as Excel and Word
Good writing and reading in English to handle dispute cases
Learns to use professional concepts
Works on problems of limited scope and follows standard practices and procedures
Normally receives detailed instructions on all work
Advanced ability to be an effective problem solver and act quickly to resolve issues
Effective listener and communicator, able to be a reliable strategic partner to Sales Department members
Builds stable working relationships internally

Perform daily work operations including merchant payment and settlement clearing reconciliation process, accounting process, merchant invoice, dispute support, sales slips manual processing, and sales inquiry support
Achieve “Service Level Standard” (SLS) with customers and internal cross departments
Perform daily operational work efficiently and accurately
Prepare monthly MI report to the team leader
Fulfill internal & external customer satisfaction with sustained service quality
Communicate and coordinate transactional flows with internal departments
Coordinate with external parties such as outsourcing vendors, agent banks, utility companies
Support resolution of daily operational related problems
Escalate any incidents to team leader if found
Become familiar with internal systems, organization tools, methodologies
Learn daily operations work, daily and monthly reporting processes, procedures, and tools from more experienced peers
Learn the company's products and operations team mainly services and processes
Manage assigned tasks