Office Services Associate at Williams

Houston, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal, Banking, CorporateIndustries

Requirements

High school diploma or equivalent
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Be able to lift up to 50 lbs. on a regular basis

Responsibilities

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Prioritize workflow
Performs Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Provide support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed

Skills

Key technologies and capabilities for this role

reprographicsmail servicescustomer serviceequipment troubleshootingquality assurancetelephone etiquetteemail communicationorganizational skills

Questions & Answers

Common questions about this position

What qualifications are required for the Office Services Associate role?

A high school diploma or equivalent and minimum one year of office services experience, preferably in a legal, banking, or large corporate environment, are required. Candidates need proven customer service skills, good communication, attention to detail, and the ability to work in a team and fast-paced environment.

What are the main responsibilities of this position?

Responsibilities include performing reprographics, mail, and intake functions, utilizing logs and job tickets, meeting deadlines, troubleshooting equipment, prioritizing workflow, and interacting with clients while adhering to policies.

Is there a salary or compensation mentioned for this role?

This information is not specified in the job description.

What is the work arrangement or location policy for this position?

This information is not specified in the job description.

What kind of company culture does Williams Lea have?

Williams Lea emphasizes equal employment opportunity, a drug-free workplace, teamwork, customer service, and a fast-paced environment where employees must be self-motivated with a positive attitude.