Office Services Associate at Williams

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal, Banking, CorporateIndustries

Requirements

High school diploma or equivalent
Minimum 3 years of customer service experience in a legal, banking or large corporate environment
Skilled in the use of fax, mail, phone and/or digital reprographics equipment
Familiar with general fax, mail and reprographics procedures
Attention to detail
Good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Good written communication skills
Must work well in a team environment
Ability to work in a fast paced environment
Professional telephone demeanor
Must be self-motivated with a positive can-do attitude
Proven customer service skills to create, maintain and enhance customer relationships
Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
Must be able to lift up to 50 lbs. on a regular basis

Responsibilities

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in copy, fax, hospitality, mail, intake functions, and reception coverage as needed and according to established procedures
Follow procedures so as to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for sending and delivering faxes
Troubleshoot basic equipment problems
Load copiers with various paper and toner
Prioritize workflow
Perform Quality Assurance on the work of others as requested
Place service calls when needed
Answer telephone in the service center
Adhere to Williams Lea Tag policies in addition to client site policies
Use equipment and supplies in a cost efficient manner

Skills

Key technologies and capabilities for this role

customer servicecopy operationsfax handlingmail processingreceptionhospitalitydigital reprographicsphone etiquettequality assurancetroubleshootingorganizational skillsproblem-solving

Questions & Answers

Common questions about this position

What are the required qualifications for the Office Services Associate role?

A high school diploma or equivalent and minimum 3 years of customer service experience in a legal, banking, or large corporate environment are required. Key skills include familiarity with fax, mail, phone, and digital reprographics equipment, attention to detail, good organizational skills, and the ability to meet deadlines.

What are the working hours for this position?

The position is full-time, Monday through Friday from 8:00am to 5:00pm.

Is this role remote or on-site?

This is an on-site position at a client site, involving hands-on tasks like copy, fax, mail, and reception coverage.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Office Services Associate position?

Strong candidates have 3+ years of customer service experience in legal, banking, or corporate settings, excellent organizational and problem-solving skills, a professional demeanor, and the ability to work well in a fast-paced team environment while handling confidential information.