Office & People Experience Coordinator at Olo

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, RestaurantIndustries

Requirements

2-3 years of office and facilities management experience
Office relocation experience preferred
Experience supporting employee offboarding & onboarding preferred
Passion to learn more about People + Culture and employee experience
Excellent communication skills with demonstrated ability to effectively work with senior management as needed
Demonstrated ability to manage sensitive information with the highest level of discretion and professionalism
Experience managing company-wide relationships and partnering cross-functionally
Ability to multitask

Responsibilities

Daily Office Audits: Conduct comprehensive daily walkthroughs to guarantee all areas, including kitchens, conference rooms, and common spaces, are clean, organized, and presentable. Proactively identify and resolve maintenance or cleanliness issues
Kitchen & Pantry Management: Maintain a high standard of hospitality by managing and restocking all beverages, snacks, and supplies
Meeting & Event Support: Facilitate on-site meetings by setting up rooms with required materials and partnering with IT to ensure seamless TV and Zoom functionality. Provide welcoming on-site support for team meetings and external visitors, representing the company’s brand and culture
Catering Coordination: Manage all team and office-wide catering, coordinating with Executive Assistants for department needs for all-hands events. Oversee delivery, setup, and post-meal cleanup
Onboarding & Offboarding Logistics: Support the People & Culture team's employee lifecycle programs through managing tasks for new hire onboarding, employee offboarding, and day-to-day employee inquiries, including but not limited to HRIS entries, report creation, sending swag boxes to team members, and generating business cards as needed
Employee Engagement & Community Building: Champion a vibrant workplace atmosphere by facilitating in-office social gatherings and team celebrations (e.g., holiday parties, milestone recognitions, team lunches)
Mail Management & Digital Archiving: Receive, sort, and distribute all incoming mail. Ensure relevant documents are promptly scanned to the shared drive for digital access by appropriate teams
Finance Support & Records: Manage the secure receipt of physical checks via mail. Process weekly deposits using the check scanner
Vendor Management: Manage Olo’s office-related vendor list and contracts, track renewal dates, and facilitate renewals as appropriate
Move-In Coordination & Setup: Act as the primary on-site lead for the final phase of our office relocation, focusing on successful move-in, set up, and creation of office-related processes. This includes supporting project team members with set-up responsibilities and confirming all operational systems (e.g., mail, security access, etc.) are fully functional in the new space

Skills

Key technologies and capabilities for this role

Office ManagementKitchen ManagementEvent CoordinationCatering CoordinationZoomVendor ManagementEmployee EngagementHR OperationsFacility MaintenanceHospitality

Questions & Answers

Common questions about this position

Is this position remote or office-based?

This position is based in Olo’s headquarters in New York City.

What is the salary range for this role?

This information is not specified in the job description.

What are the main responsibilities for this role?

Responsibilities include daily office audits, kitchen and pantry management, meeting and event support, catering coordination, onboarding and offboarding logistics, employee engagement activities, mail management, finance support, and vendor management.

What is the company culture like at Olo?

The role ensures the office space is hospitable and reflects core values, supports employee engagement and community building through social gatherings, and contributes to a positive workplace perception focused on hospitality and collaboration.

What experience makes a strong candidate for this position?

Strong candidates will have organizational skills for office logistics, hospitality experience for maintaining welcoming spaces, and the ability to manage multiple tasks like vendor relations, event support, and employee lifecycle programs.

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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