[Remote] NY IME Operations Manager at Blank Street

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Associate’s Degree or Bachelor’s Degree preferred
Business experience in a healthcare and/or insurance setting preferred
Business experience in a Worker’s Compensation and/or Auto insurance setting preferred
NY IME experience preferred
Exceptional communication skills with a clear understanding of company business lines
Ability to apply critical thinking, manage time efficiently, and meet specific deadlines
Computer literacy and typing skills
Ability to handle any lifting, bending, traveling, etc., required for job duties
Tolerance for long periods of sitting and computer work
Supply and support own internet services with uninterrupted connection for work from home

Responsibilities

Oversee and ensure overall profitability of the regional operations center, including reaching/exceeding financial and referral goals, managing staffing efficiencies, and managing performance expectations/improvements for staff
Present regular reporting to management on requested topics
Drive revenue growth by delivering excellent customer service, including meeting scheduling best practices and turnaround time requirements
Ensure timely delivery of high-quality reports
Manage client inquiries in a timely manner
Optimize physician costs and ensure client invoices adhere to the agreed-upon fee schedule
Oversee proper selection of physicians based on claimant’s location, required specialty, and client’s fee schedule
Build relationships with key physicians to ensure panel retention
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
Ensure team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets
Hire new staff based on increased referral volume or new clients
Conduct timely and constructive performance evaluations
Handle discipline and termination of employees as needed, in accordance with company policy
Join Sales staff for client visits as needed
Manage overall production, performance, and quality of the assigned region
Plan and organize daily activities related to production and operations
Measure productivity by analyzing performance data, financial data, and activity reports
Coordinate with support departments such as human resources, finance, IT, and Business Analysis
Determine labor needs to meet production goals
Oversee the deposition process at the request of the client or defense counsel
Perform other duties and special projects as assigned based on business needs

Skills

Key technologies and capabilities for this role

Operations ManagementRevenue GrowthCustomer ServiceStaff ManagementPerformance MetricsHiringPerformance EvaluationsSchedulingQuality AssurancePhysician SelectionClient InvoicingFee Schedule ManagementTeam LeadershipReporting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What education is preferred for this role?

An Associate’s Degree or Bachelor’s Degree is preferred.

What experience is required for the Operations Manager position?

Business experience in a healthcare and/or insurance setting is preferred, particularly in Worker’s Compensation and/or Auto insurance.

What is the company culture like at Dane Street?

Dane Street emphasizes individual and team contributions, caring for customers and each other, and maintaining a positive working environment that promotes client satisfaction and results.

What salary or compensation does this role offer?

This information is not specified in the job description.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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