[Remote] NOC Technician II at Backbase

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Storage, TechnologyIndustries

Requirements

Must be located in Bangalore
2 - 4 years of relevant experience
Knowledge of Sysadmin and Linux skills
Desire to learn and develop all necessary technical skills
Strong analytical thinking
Strong skills in working with different teams and communication
Knowledge of network cabling, network classification, and network topology

Responsibilities

Act as first point of contact for all customer affecting issues
Be a Key Driver for managing the resolution of technical problems
Ensure that incident management processes are followed and that incident post-mortems are completed to capture process deviations and areas for improvement
Deliver consistent communication to Management
Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact
Make sure escalations are handed off successfully
Ensure health of pods across all sites (define pod alerts on zabbix)
Work through daily filesystem checks for pods
Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues
Identification and escalating any potential issues regarding the network
Vault pre-deployment configuration and testing
Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks
Document/Work on automating Daily Items
Document/Provide Network IP's for upcoming deployments
Monitor Releases/Updates to the Server Farm, escalate issues as they arise
Engaging in on-call rotation shifts
Assist fellow TechOps team members in handling tasks
Making recommendations for improvements in organizational productivity
Be able to work outside of normal business hours (weekend shift, holidays & evenings) as needed

Skills

Zabbix

Ansible

HashiCorp Vault

Kubernetes

incident management

monitoring

troubleshooting

network

filesystem checks

escalations

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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