NightHawk Allocation Coordinator (Evenings) at Feed Media Group

Hastings, Hawke's Bay, New Zealand

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, TelemedicineIndustries

Delivery of NightHawk service to provide best-in-class service to stakeholders including clients, reporting radiologists, and patients
Monitoring notification systems and tools; acting based on observations so exams are reported within SLA
Communicating professionally and effectively with radiographers, reporters, and referrers
Working with the NightHawk Team Leader to develop and grow the services
Supporting the NightHawk Team Leader in safeguarding reporting resource
Work closely with the Workflow Team to resolve reporting workflow issues
Understand and take ownership of shift specific tasks and assist team members when needed
Weekday Bank holiday cover to maintain the running of the services
Diffuse and when required, escalate client complaints through appropriate channels
Allocating exams to reporters, ensuring distribution is fair and high priority patients are prioritised
Monitoring the Unmatched tab on the portal and match to incoming or create proxy tickets
Notifying reporters when they are allocated a stroke/Thrombolysis or Major Trauma patient
Identify and resolve any duplicate communications
In the event of service failure, liaise with the Team Leader on shift
Responsible for all Urgent Call backs
Making sure reporters have what they need to prevent scans from breaching
Monitoring scans due to breach and actioning appropriately to prevent breaches
Ensure all breach reasons are added correctly to communications