Network Planning & Provisioning Analyst (Night shift / WFH) at Comcast

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Regular, consistent and punctual attendance
Understand Comcast's Operating Principles and apply them in work
Own the customer experience by prioritizing customers and providing seamless digital options
Be knowledgeable and enthusiastic about Comcast's technology, products, services, and digital tools
Work collaboratively in a team, open to new ideas
Participate actively in the Net Promoter System (huddles, call backs, feedback)
Drive results and growth
Support a culture of inclusion
Do what's right for employees, customers, investors, and communities
Works with moderate guidance in own area of knowledge (implied experience in network provisioning)

Responsibilities

Works with Field Technicians in all Regions, as well as related Engineering departments and centers, to maintain communications regarding work orders/projects
Creates Visio drawings, opens TTS tickets and instructs the field to where the circuit is located
Coordinates efforts to resolve issues so all orders are completed in a timely fashion
Coordinates with Field Operations to schedule Test and Turn Up service
Creates and/or updates network circuits in the Engineering database and updates and/or modifies circuit layout designs with IP assignments and CLLI codes
Regularly updates Project Management with issues/progress status
Provides support for escalated or Tier 4 field operations nationwide
Coordinates the gathering of information such as CLLI codes, IP addresses, Visio drawings etc
Implements Engineering requests for circuit orders in support of objectives for the Backbone, IP and VoIP Networks (including network fiber connectivity, off-net circuit orders, collocations, augments for space and power, and various leased circuit orders)
Utilizes applications and tools to track network inventory
Works with cross-functional groups to deliver high quality network service
Places orders with LECs and Long Haul Carriers and tracks those orders throughout lifecycle
Provides project status updates
Follows established processes and procedures
Other duties and responsibilities as assigned

Skills

Network Provisioning

Circuit Orders

Network Inventory

Visio

TTS Tickets

Field Operations

Test and Turn Up

Backbone Networks

IP Networks

VoIP Networks

Fiber Connectivity

Collocations

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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