Network Operations Engineer I - Client Onsite at Astra

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar)
Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent)
Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers
Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed
Basic knowledge of command-line interfaces (CLI) for routers and switches (preferred)
Strong problem-solving skills with a proactive approach to troubleshooting
Excellent communication and documentation skills for incident reporting and escalation
Ability to work in a fast-paced environment, prioritizing tasks effectively
Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation
Associate’s or Bachelor’s degree (inferred from incomplete education section)

Responsibilities

Operate and troubleshoot Data Center networks, including associated routing and switching devices
Perform fault isolation and resolution based on troubleshooting outcomes
Detect and diagnose various error/failure conditions across a range of network device types
Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service
Work cross-functionally and cross-regionally with other network operational support teams
Partner with internal teams to escalate and restore service, minimizing impact to operations
Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs)
Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes
Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization
Manage and escalate critical events, maintaining clear and concise communication with stakeholders
Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems
Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows
Document and optimize operational processes and procedures, ensuring best practices are followed
Support deployment, move, add, and change teams for data center network operations
Partner with audit teams to ensure accurate inventory and documentation of network infrastructure
Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors
Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates
Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements
Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred)
Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices

Skills

Network Monitoring

Troubleshooting

Routing

Switching

Data Center Networks

Fault Isolation

Incident Response

Ticketing Systems

SOPs

MOPs

SLAs

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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