Network Engineer & Lead Voice Administrator at Sotheby’s

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Art, Luxury Goods, AuctionsIndustries

Requirements

Experience deploying and configuring Cisco Meraki network appliance
Bachelor’s degree in computer science, business or related area
Knowledge of Cisco routers and switches
Experienced in Cisco Meraki Network Switch setup and configuration (higher consideration)
Strong problem-solving skills for technical issue resolution
Organized and structured work habits
Strong personal time management to coordinate several tasks simultaneously
Understanding of basic network protocols and network architecture to support and troubleshoot connectivity issues and maintain office network via WI-FI/cabling/hubs and switches
Understanding of mobile devices and platforms (iPhones, iPads, Android, iOS) for troubleshooting in corporate environment
Working knowledge of a helpdesk call logging system for consistent input and analysis of calls
Ability to use effective problem-solving techniques to restore service and minimize impact
Maintain proficiency in information technology and tools to enhance productivity and service
Strong communication skills, tactful, enthusiastic, confident, able to work independently and in a team, flexible approach
Flexibility to work extended hours, including evenings and weekends during sales and deadlines

Responsibilities

Programming of the 8x8 hosted VoIP system
Programming of the 8x8 contact center platform
Managing individual user and departmental moves, adds, and changes within the global estate
Record faults in the fault log
Set up sale room phones on auction days
Working with 3rd party suppliers (vendors / mechanical and electrical services engineers)
Providing 2nd line network support, configuration, and implementation/installations
Supporting day-to-day administration and support of network management tools and regular reporting of network performance
Assisting with planning and implementation of patch management
Supporting day-to-day configuration management of network infrastructure components (e.g., routers, switches, firewalls) ensuring secure configurations
Supporting monitoring and administration of network security
Travel to Sotheby’s EMEA regional offices for hardware upgrades, local, and project support when required
Provide on- and off-site auction sale set-up and support for all regional sales
Update Freshservice as calls are progressed, take responsibility for calls to closure, including liaison with IT colleagues and users

Skills

8x8 VoIP

8x8 Contact Center

Network Support

Routers

Switches

Firewalls

WAN

LAN

Network Management

Patch Management

Network Security

Telecommunications

Sotheby’s

Auction house for fine art

About Sotheby’s

Sotheby's is a global auction house that specializes in selling fine art, luxury items, and collectibles through live and online auctions, as well as private sales. The company provides online estimates to help sellers determine the value of their items, which is a key differentiator from competitors. Sotheby's holds auctions in major cities worldwide, attracting a diverse audience and ensuring a competitive market for high-end items. The goal is to connect buyers and sellers in the luxury market while offering a personalized and discreet experience.

New York City, New YorkHeadquarters

1744Year Founded

$4MTotal Funding

POST_IPO_EQUITYCompany Stage

Real Estate, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Professional Development Budget

Risks

NFT market volatility poses financial risks for Sotheby's digital collectibles sales.

Recent staff layoffs indicate potential financial instability or auction performance downturn.

The $100 million Breuer building acquisition could strain financial resources if unprofitable.

Differentiation

Sotheby's offers both live and online auctions, catering to diverse client preferences.

The company provides private sales for clients seeking privacy and exclusivity in transactions.

Sotheby's expertise in valuing rare items attracts high-end collectors and investors.

Upsides

Sotheby's collaboration with The Luxury Group offers unique luxury auction experiences.

The acquisition of the Breuer building enhances Sotheby's brand and auction venue prestige.

Sotheby's acceptance of cryptocurrency payments attracts crypto-wealthy buyers.

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