NA Investment Operations Outsourcing (IOO) Lead at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment OperationsIndustries

Requirements

In-depth investment operations knowledge or general operational management required
Contextual knowledge of end-to-end investment operations and its role within the wider financial services industry is helpful
Excellent written and interpersonal skills, with an ability to summarize complex matters effectively
Highly flexible and adaptable to change
Knowledge of business strategy development necessary to provide long-term planning and manage profitability/performance of a major business segment
Leadership and organizational skills required to direct activities for multiple units
15+ years of proven leadership in operational management, strategy, and client service delivery within financial services
Experience working with investment professionals (e.g., portfolio managers, chief investment officers, compliance officers, traders)
Contextual knowledge of end-to-end investment operations and its role within the wider financial services industry
Experience working with outsourced service vendors providing custody, transfer agency, fund accounting, or middle office services
Demonstrated success managing senior level managers and individual contributors
Ability to build a strategy around a vision and execute directing resources

Responsibilities

Accountable for the business unit’s performance and profitability as compared to plan; develop, communicate, and oversee an overall strategy to meet both the Business Unit's and Corporation's strategic plan
Develop key metrics required to ensure the IOO service runs to expectation, and to enable the services to be monitored effectively to facilitate continuous improvement through identification of adverse trends coupled with action plans to remediate
Work effectively with Audit, Compliance, and Risk to ensure SLAs, KPIs, and procedures/controls are both effective and consistent across IOO globally
Ensure effective high-quality delivery of ongoing change for clients and business unit objectives
Proactively enforce, remediate, and escalate risk issues
Enhance operational efficiency to support the firm and clients’ business objectives
Assume accountability for financial and staffing resources, including developing and managing capital and expense budgets, liaising cross-function to improve efficiency, effectiveness, and productivity
Manage multiple units or functions through the direct management of a group of managers
Drive cross-functional and global collaboration by actively partnering with peers and stakeholders across regions and functions to achieve shared objectives and deliver operational outcomes
Lead strategic and tactical projects from planning through execution, ensuring alignment with business goals and operational readiness
Promote a culture of inclusion, accountability, and continuous improvement