[Remote] Multi Vendor Region Service Engineer - Siemens CT (RELOCATION and SIGN-ON BONUS) at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Minimum 7 years of Field Service Engineering experience with the repair and maintenance of Siemens CT including the Force/Drive, Go, Definition, and Sensation
Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations on an as-needed basis
Deep technical acumen in one or more healthcare modalities
Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems
Excellent multi-tasking skills to manage complex remote troubleshooting process
Exceptional customer-facing communication skills
Ability to stay calm under pressure
Ability to travel up to 2 (incomplete in JD, assumed up to specified limit)

Responsibilities

Key linkage between Region technical performance and USCAN Technical Support
Oversee systemic process of field response to proactive, system-generated alerts
Provide feedback on remote technical support to customers
Drive dependence upon remote tools such as RSvP, SynerGE, “Gameplan” and CHU process to drive service effectiveness and limit onsite trips
Support Field Engineers utilizing innovative technology solutions to drive productivity and quality
Be part of an integrated “One Service” response team within the field to include regular on-site, face-to-face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate
Contribute knowledge to and help maintain the current KMS (Knowledge Management System) while driving innovation to develop tomorrow’s tools
Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency
Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance developing credibility with Product Engineering along the way
Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of serviceability
Identify field process improvements that drive first call resolution excellence
Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region
Be supportive of Service of Tomorrow strategy deployment
Drive meaningful reductions in “Time To Up”, “Hours Applied” and “Material Consumed” per capita IB vs peer regions

Skills

Key technologies and capabilities for this role

Siemens CTmedical imagingfield serviceremote technical supportRSvPSynerGECHU processpreventative maintenancetechnical leadershipcustomer escalations

Questions & Answers

Common questions about this position

Is there a signing bonus for this position?

Yes, a signing bonus is available as part of the total offer package.

What is the location requirement for this role?

The territory is focused on the Central Florida Region expanding into the Southeast Region, and candidates must reside or be willing to relocate within the territory with relocation support available for out-of-state candidates.

What are the key responsibilities or skills needed for this Region Service Engineer role?

The role requires technical and functional leadership in Siemens CT modality, overseeing field responses to alerts, supporting Field Engineers with remote tools like RSvP and SynerGE, contributing to the Knowledge Management System, and providing training and process improvements.

What is the company culture like at GE Healthcare?

GE Healthcare emphasizes an inclusive environment where every voice makes a difference, innovation to improve lives, and an integrated 'One Service' team approach with collaboration across market teams, product engineering, and field engineers.

What makes a strong candidate for this position?

Strong candidates demonstrate technical leadership in Siemens CT, experience with remote diagnostic tools and field service processes, ability to train and support Field Engineers, and a proactive approach to process improvements and product feedback.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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