MS Dynamics D365 Retail Functional Consultant at DXC Technology

Cairo, Cairo Governorate, Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

5+ years of hands-on experience in Microsoft Dynamics 365 Retail/Commerce implementations
Proven experience with POS setup, configuration, and deployment (MPOS/CPOS architecture)
Strong understanding of retail business processes: pricing, promotions, loyalty, inventory control, store replenishment, and omni-channel sales
Deep knowledge of Retail HQ, Store Commerce, Hardware Station, and Retail peripherals configuration
Experience in conducting fit-gap analysis and translating requirements into solution designs
Familiarity with Commerce Channel Configuration, Retail Workflows, Payment Connectors, and Fraud Protection
Proficiency in writing FDDs, business process flows, and test cases for retail modules
Knowledge of integration between D365 Retail and external eCommerce or ERP systems (Finance/Supply Chain)
Experience working with global retail clients
Excellent communication and presentation skills
Strong customer engagement and stakeholder management capabilities
Analytical mindset with attention to process optimization and user experience
Ability to work independently and collaboratively in a dynamic project environment
Proactive problem-solver with a client-first attitude
Nice to have: Exposure to Power Platform for retail automation or reporting
Nice to have: Familiarity with ISVs like LS Retail or Omnichannel extensions
Nice to have: Experience with D365 eCommerce site builder and storefront configuration
Nice to have: Basic understanding of X++ or Commerce SDK for POS extension collaboration

Responsibilities

Lead the implementation and configuration of Microsoft Dynamics 365 Commerce (Retail) modules, including POS (MPOS/CPOS), Store Management, Pricing, Promotions, Loyalty, and eCommerce integration
Conduct workshops and gather detailed business requirements related to retail operations, store processes, merchandising, and omnichannel sales
Translate retail business requirements into scalable D365 Retail solutions aligned with best practices and Microsoft standards
Define business processes, create functional design documents (FDDs), and support solution architecture in collaboration with technical teams
Drive system testing, UAT, training sessions, go-live, and post-go-live support in retail and POS environments
Coordinate with technical teams to support POS device setup, extension requirements, and integration with payment gateways or fiscal printers
Manage retail-specific data entities such as assortments, catalogs, channels, and registers
Guide customers on hardware recommendations for POS terminals, peripherals (printers, scanners, cash drawers), and offline scenarios
Act as a subject matter expert for store operations, omnichannel order processing, and retail back-office activities
Maintain strong client relationships through value-driven consulting, stakeholder engagement, and proactive support

Skills

Key technologies and capabilities for this role

Microsoft Dynamics 365D365 CommercePOSmPOScPOSStore ManagementPricingPromotionsLoyaltyeCommerce IntegrationFunctional Design DocumentsUATPayment GatewaysFiscal Printers

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 5+ years of hands-on experience in Microsoft Dynamics 365 Retail/Commerce implementations.

What are the key skills needed for the MS Dynamics D365 Retail Functional Consultant position?

Key skills include proven experience with POS setup (MPOS/CPOS), strong understanding of retail business processes like pricing, promotions, loyalty, and inventory control, deep knowledge of Retail HQ, Store Commerce, and Hardware Station, plus proficiency in writing FDDs and conducting fit-gap analysis.

What is the salary for this position?

This information is not specified in the job description.

Is this a remote position or what is the location?

This information is not specified in the job description.

What kind of team will I be working with?

You will join the Modern Application Development Group at DXC Technology Egypt, working closely with business stakeholders and technical teams on end-to-end digital transformation projects for retail clients.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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