Mortgage Representative- Inside Sales at M&T Bank

Williamsville, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Mortgage, Financial ServicesIndustries

Requirements

Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience, or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years mortgage originator and/or customer service experience
Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act
General PC knowledge and departmental software (preferred)
Organizational skills (preferred)
Sales ability (preferred)
Mathematical skills (preferred)
Ability to interact with all levels in a professional manner (preferred)
Customer Service Skills (preferred)
Knowledge of products and government regulations (preferred)

Responsibilities

Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T
Follow up on potential customers via telephone, fax, and email
Sell inbound customers to use M&T Mortgage for mortgage financing, answering initial questions and providing explanation of M&T products
Pre-qualifying customers
Originates mortgages and coordinates settlements
Begins mortgage application process in person or over the phone and sends packages to customer for completion; enters completed applications into the system
Obtains and analyzes pertinent financial and credit data necessary for determining if loan is an acceptable risk
Collects closing conditions, orders appraisals, coordinates draw schedules, and schedules closings
Negotiates terms and conditions of loan with mortgagor
Provides timely and complete feedback to sources regarding the disposition of their leads
Keeps informed of changing rules and regulations
Works under general supervision; external contacts may include customers, builders, manufacturers, and realtors

Skills

Key technologies and capabilities for this role

Mortgage OriginationCustomer ServiceSalesLoan ProcessingCredit AnalysisAppraisal OrderingRegulatory ComplianceSAFE ActPC SkillsOrganizational Skills

Questions & Answers

Common questions about this position

What is the compensation structure for this Mortgage Representative role?

Compensation for this role is based on commission, with a draw advanced to the successful candidate. The specific amount depends on the candidate's knowledge, skills, and experience.

Is this Mortgage Representative position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Mortgage Representative role?

An Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience are required, or in lieu of a degree, a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years mortgage originator and/or customer service experience. Preferred skills include sales ability, customer service skills, organizational skills, mathematical skills, general PC knowledge, and knowledge of products and government regulations.

What is the work environment like for this position at M&T Bank?

The role works under general supervision with external contacts including customers, builders, manufacturers, and realtors. It requires maintaining federal registration under the SAFE Act.

What makes a strong candidate for the Mortgage Representative position?

Strong candidates will have the required education or experience in mortgage origination and customer service, plus preferred skills like sales ability, customer service skills, organizational skills, and knowledge of mortgage products and regulations.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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