Valon

Mortgage Hazard Insurance Specialist

Jacksonville, Florida, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Mortgage & LendingIndustries

Mortgage Hazard Insurance Specialist

Position Overview

The Mortgage Hazard Insurance Specialist is responsible for monitoring, verifying, and maintaining accurate property insurance coverage on mortgaged properties. This role ensures all hazard insurance policies meet investor and regulatory requirements, helps manage risk to the servicing portfolio, and provides excellent customer service to borrowers, insurance agents, and internal departments.

About Valon

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Escrow at Valon

Escrow administration manages all aspects of homeowner escrow obligations which include Tax, PMI, Property Insurance and accurate Escrow Analysis. We are passionate and critical thinkers that navigate multiple facets of the escrow sector of a fast-growing technology and operations-focused business line. In addition to ensuring escrow accounts are accurate, we also monitor the work of our outsourced vendors and remain committed to meeting all GSE requirements.

Responsibilities

  • Monitor insurance coverage on all properties within the mortgage portfolio to ensure compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
  • Review and verify hazard insurance documents for completeness, accuracy, and appropriate coverage amounts.
  • Track and process insurance renewals, cancellations, and reinstatements.
  • Disburse hazard insurance premiums from escrow accounts in a timely manner.
  • Coordinate force-placed insurance when borrower-provided coverage lapses, ensuring compliance with applicable laws.
  • Respond to borrower inquiries regarding insurance coverage, disbursements, and escrow accounts.
  • Work closely with insurance companies, agents, and vendors to resolve discrepancies and update records.
  • Maintain accurate records of insurance policies and track status in the servicing system.
  • Support the escrow analysis process with up-to-date insurance premium data.
  • Collaborate with Loss Draft and Claims departments on insurance claim-related issues.
  • Assist in audits and regulatory reporting as required.

Ideal Background

  • Experience working in a mortgage servicing, property insurance, or escrow-related environment
  • Familiarity with escrow accounts and lender-placed insurance processes
  • Knowledge of servicing systems like Black Knight (MSP), or similar platforms
  • Exposure to investor guidelines from Fannie Mae, Freddie Mac, or FHA/VA
  • Experience communicating with insurance carriers or understanding of insurance declarations and coverages
  • Career interest in compliance, operations, or mortgage servicing

Minimum Qualifications

  • High school diploma or equivalent required
  • At least 1 year of work experience in a professional environment (e.g., customer service, administrative support, insurance, banking, or real estate)
  • Strong attention to detail and organizational skills
  • Proficient with Google Suite
  • Excellent verbal and written communication skills
  • Ability to prioritize tasks and work in a fast-paced environment

What We Can Offer

  • Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
  • Hours: No weekends or late nights required!
  • Paid Time Off: Generous amount of paid time off: 17 days of paid time off, additional paid sick days, and 11 paid company holidays!
  • Health & Well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support.

Employment Type:

Location Type:

Salary:

Skills

Mortgage Insurance
Hazard Insurance
Insurance Verification
Regulatory Compliance
Customer Service
Document Review
Risk Management

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

New York City, New YorkHeadquarters
2019Year Founded
$339.3MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees

Benefits

Medical, dental, & vision insurance plans
flexible sick days
Equity
Company holidays
Generous vacation policy
Laptop, custom accessories, & ergonomic equipment
Paid parental leave

Risks

Increased competition may erode Valon's market share.
Rising interest rates could reduce mortgage refinancing activities.
Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.
The company provides real-time, accurate mortgage information to homeowners.
Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.
Adoption of AI tools enhances Valon's customer service capabilities.
Mobile-first solutions align with Valon's interface, boosting user engagement.

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