Mortgage Closing Specialist III
M&T BankSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Mortgage, Financial Services, Property FinanceIndustries
Requirements
- Mortgage experience is a must
- Telephone Sales experience with a Mortgage Lender or Mortgage Broker
- Experience answering inbound service calls, making outbound calls & managing inboxes
- Exceptional relationship building and communication skills
- Strong objection handling and problem solving skills
- Business to business sales experience (Desirable)
- Mortgage industry experience (Desirable)
- CeMAP qualified or equivalent (Desirable)
Responsibilities
- Respond to inbound intermediary telephony enquiries, giving exceptional customer service in relation to product and criteria information
- Work closely with Account Managers, supporting the delivery of Account Plans by making proactive outbound calls to key intermediary partners to drive sales
- Update the Account Managers with regular feedback from the Brokers and in terms of the market, helping the Account Manager's to identify new opportunities
- Identify intermediary needs, clarify information and provide accurate solutions across all product offerings
- Support the Account Managers with administrative tasks covering mailboxes and the CRMP
- Present a professional image of the company to deliver positive broker experience throughout the Broker journey
- Manage new/existing relationships, promoting company’s products and services, to immerse themselves fully in the policies, procedures and the culture of Together to enable a high level representation of the company at all levels with our intermediary partners
Skills
Customer Service
Sales
Telephony
Outbound Calls
Relationship Building
Mortgage Products
KPI Management
Account Management
Together
Mentorship software for employee development
About Together
Together Platform provides mentorship software aimed at improving employee development within organizations. The platform operates as a software-as-a-service (SaaS) solution, allowing companies to access its features online through a subscription model. Users can customize templates for various mentoring formats, create session agendas, and utilize reporting dashboards to assess the effectiveness of their mentorship programs. Together Platform stands out from competitors by achieving a high satisfaction rate of 98% among users, thanks to its effective matching criteria that connect mentors and mentees. The company's goal is to help medium to large enterprises foster professional growth and learning among their employees through well-structured mentorship programs.
Toronto, CanadaHeadquarters
2018Year Founded
$1.5MTotal Funding
SEEDCompany Stage
Enterprise Software, EducationIndustries
11-50Employees
