Mobile Field Support Engineer - Shrewsbury at DXC Technology

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, RetailIndustries

Requirements

Clean & valid manual UK Driving License (essential)
Previous experience in a similar role
Familiarity with Point of Sale devices
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
Knowledge of Windows operating system and associated technologies
Knowledge of peripherals and their maintenance – printers, scanners
Be SLA focused and familiar with call management products
Familiarity with support procedures, scripts, and processes
Proven troubleshooting skills
Awareness of Payment Card Industry (PCI) compliance (desirable)
Good customer-focus & communication skills
Availability to work away from home if required
Frequent Weekend work on a Rota basis

Responsibilities

Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling, Wi-Fi
Device installs, moves, decommissions
Device stock control and asset management
Proactive maintenance, user familiarization and guidance
Cable management
Smart hands and eyes
Liaison with other support teams
Punctual attendance at allocated Branch locations for resolution within agreed service levels (supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests across Shrewsbury area)

Skills

Windows OS

POS Devices

Cielo

Microsoft Tablets

Lenovo

Dell

KVM Switches

Routers

Wi-Fi

Troubleshooting

Device Imaging

Asset Management

Cable Management

Printers

Scanners

PCI Compliance

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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