Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Fashion, Retail, E-CommerceIndustries
Requirements
- Kann sich in gutem Deutsch ausdrücken
- Begeistert mit einem positiven Auftreten
- Ist ein echter Teamplayer und steht Kolleg*innen jederzeit zur Seite
- Kann in Früh- und Spätschicht (ab 9:00 und bis 20:30) sowie Samstagen arbeiten
- Erfahrung im Einzelhandel oder im Umgang mit Kund*innen von Vorteil (kein Muss)
Responsibilities
- Begrüßt Kund*innen mit einem Lächeln, ist hilfsbereit und hat eine positive Attitude
- Trägt auf der Fläche und in der Anprobe Verantwortung dafür, dass der Store gut sortiert und attraktiv ist
- Wickelt Kassiervorgänge professionell und effizient ab
- Bearbeitet Reklamationen und Retouren schnell
- Sorgt als letzter Eindruck für ein tolles Einkaufserlebnis
- Identifiziert sich mit Zalando und dem Ziel, die Welt nachhaltiger zu gestalten
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule and location for this position?
This is a part-time role at 20 hours per week located in Köln. It requires on-site presence in the Zalando Outlet Store.
What skills or experience are required for this role?
Experience in retail or customer service is preferred but not required. Candidates need good German language skills, a positive attitude, and strong teamwork abilities.
What is the company culture like at Zalando?
Zalando emphasizes an inclusive environment valuing diversity across gender identities, sexual orientations, ethnicities, and more. They focus on qualifications and performance, with a commitment to sustainability and creating great customer experiences.
What should I include or avoid in my application?
Focus on why you are perfect for the role based on your qualifications. Avoid adding your photo, age, or marital status to your resume.
What is the salary or compensation for this position?
This information is not specified in the job description.
Zalando
European online fashion retail marketplace
About Zalando
Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.
Berlin, GermanyHeadquarters
2008Year Founded
$149.8MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Hybrid Work Options
Company Equity
Professional Development Budget
Visa Support
Wellness Program
Risks
Acquisition of About You may strain financial resources and affect profitability.
Virtual Fitting Room may face technological challenges and user adoption issues.
Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.
Differentiation
Zalando offers a seamless shopping experience with free delivery and returns.
The company invests heavily in technology for efficient operations and customer satisfaction.
Zalando's wide selection includes both well-known and emerging fashion brands.
Upsides
Acquisition of About You could expand market share in European fashion e-commerce.
Virtual Fitting Room may reduce return rates and improve customer satisfaction.
Zalando Partner platform could enhance third-party seller experience and increase commission revenue.
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