MEX Anfitrion Digital at Santander

Mexico City, Mexico City, Mexico

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Show impeccable image and correct body expressiveness as the first face of the institution
Use empathetic and expressive vocabulary, generating cordial treatment
Apply the Customer Service Model to all clients and non-clients
Know main operations derivable to alternate channels (supermóvil, Santander web, Superlinea, ATMs, multicajeros, corresponsales)
Know requirements for digital product sign-up or contracting
Know requirements for digital account opening (e.g., N2, nómina digital)
Know requirements for branch procedures and validate client physical documents
Handle client information with total confidentiality

Responsibilities

Manage flow of clients/non-clients outside the branch, in self-service area, and inside the branch
Inquire with clients/non-clients about the type of operation to perform
Profile clients/non-clients and identify if operation applies for derivation
Guarantee clients have necessary keys/claves to operate in service channels
Promote use of alternate channels (supermóvil, Santander web, Superlinea, ATMs, multicajeros, corresponsales) effectively and attractively
Provide personalized service, support, and clarify doubts on alternate channels to build trust and good experience
Advise in self-service area (ATMs, multicajeros, Superlinea) on all functionalities
Support clients in affiliating to digital channels (Santander Web, supermóvil, banca telefónica) via app
Advise on updating notification methods for digital operations to improve experience and reduce wait times
Orient and teach clients advantages of digital channels SuperMóvil and Santander Web
Promote programs like paperless, domiciliación, etc
Derive self-service operations to alternate channels to reduce branch operations
Identify non-client users and invite to become Santander clients via Portabilidad de Nómina, with high domain in sensitivity and need detection
Advise clients on account statement consultation (via Santander web/supermóvil)
Promote and derive payroll portability from Neo for client to take offer via supermóvil
Derive clients with credit card offers to executives or service banker
Teach and accompany clients to register in the Direccionador, ensuring good experience through effective listening and close communication
Invite clients/non-clients to transact in self-service area, link/affiliate to digital channels, and use alternate channels

Skills

Customer Service

Client Engagement

Digital Banking Promotion

ATM Assistance

Mobile Banking Support

Web Banking Support

Phone Banking

Client Profiling

Self-Service Kiosks

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

Land your dream remote job 3x faster with AI

Try Jobo Free