Mendix Support Engineer at Mendix

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software DevelopmentIndustries

Requirements

High-energy professional who loves engaging with customers to solve their challenges
Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent
Excellent communication skills, both written and verbal, in English
Passionate about technology with strong problem-solving and analytical skills
Well-organized, flexible, and able to keep track of tasks
Understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure)
Experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred)

Responsibilities

Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues
Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software
Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination
Work with minimal supervision, making independent decisions with discretion
Effectively manage time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer
Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents

Skills

Mendix

Low-code Development

Visual Modeling

Customer Support

Troubleshooting

Problem Solving

Support Tickets

Mendix

Low-code platform for rapid application development

About Mendix

Mendix offers a low-code application development platform that enables businesses to create mobile and web applications quickly and efficiently. The platform features a visual interface that simplifies the app creation process, allowing users with varying levels of technical expertise to build applications without traditional coding. This approach reduces the time and cost of software development. Mendix operates on a subscription model, where clients can access the platform online, with options for free trials and paid plans that cater to different business needs. The company focuses on supporting digital transformation by helping businesses modernize legacy systems, automate workflows, and create new digital experiences. Mendix's cloud-based platform ensures that applications are portable, scalable, and can be deployed easily.

Boston, MassachusettsHeadquarters

2005Year Founded

$37MTotal Funding

ACQUISITIONCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging low-code platforms may offer similar features at a lower cost.

Rapid AI advancements may outpace Mendix's integration capabilities, risking competitive edge.

Cloud-based deployment exposes Mendix to risks of outages and security breaches.

Differentiation

Mendix offers a comprehensive low-code platform for the entire application lifecycle.

The platform enables both developers and business analysts to build applications visually.

Mendix's cloud-native architecture allows one-click deployment on any cloud or on-premise.

Upsides

Mendix's integration of AI tools enhances developer productivity and application development.

Strategic partnerships, like with Rackspace, expand market reach and growth opportunities.

Reseller agreements, such as with Menditect, increase revenue streams with complementary solutions.

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