Mendix Support Engineer at Mendix

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software DevelopmentIndustries

Requirements

High-energy professional who loves engaging with customers to solve their challenges
Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent
Excellent communication skills, both written and verbal, in English
Passionate about technology with strong problem-solving and analytical skills
Well-organized, flexible, and able to keep track of tasks
Understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure)
Experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred)

Responsibilities

Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues
Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software
Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination
Work with minimal supervision, making independent decisions with discretion
Effectively manage time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer
Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents

Skills

Key technologies and capabilities for this role

MendixLow-code DevelopmentVisual ModelingCustomer SupportTroubleshootingProblem SolvingSupport Tickets

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role is based in Rotterdam and requires joining the team there.

What is the salary or compensation for this Mendix Support Engineer role?

This information is not specified in the job description.

What skills are required for the Mendix Support Engineer position?

Key skills include problem-solving, troubleshooting platform issues, managing stakeholders with clear communication, working independently with minimal supervision, and effective time management for prioritizing tasks.

What is the company culture like at Mendix?

Mendix maintains a diverse, open, and safe working environment that values every voice, celebrates individuality, and appreciates diversity of thought. The support team is open, diverse, respectful, focused, and dedicated to exceptional customer service.

What makes a strong candidate for this role?

Strong candidates are problem-solvers passionate about customer success, enjoy tackling puzzles, multi-tasking, and resolving complex issues with persistence. The role welcomes recent graduates, career switchers, or final-year students who thrive in an open, diverse team.

Mendix

Low-code platform for rapid application development

About Mendix

Mendix offers a low-code application development platform that enables businesses to create mobile and web applications quickly and efficiently. The platform features a visual interface that simplifies the app creation process, allowing users with varying levels of technical expertise to build applications without traditional coding. This approach reduces the time and cost of software development. Mendix operates on a subscription model, where clients can access the platform online, with options for free trials and paid plans that cater to different business needs. The company focuses on supporting digital transformation by helping businesses modernize legacy systems, automate workflows, and create new digital experiences. Mendix's cloud-based platform ensures that applications are portable, scalable, and can be deployed easily.

Boston, MassachusettsHeadquarters

2005Year Founded

$37MTotal Funding

ACQUISITIONCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging low-code platforms may offer similar features at a lower cost.

Rapid AI advancements may outpace Mendix's integration capabilities, risking competitive edge.

Cloud-based deployment exposes Mendix to risks of outages and security breaches.

Differentiation

Mendix offers a comprehensive low-code platform for the entire application lifecycle.

The platform enables both developers and business analysts to build applications visually.

Mendix's cloud-native architecture allows one-click deployment on any cloud or on-premise.

Upsides

Mendix's integration of AI tools enhances developer productivity and application development.

Strategic partnerships, like with Rackspace, expand market reach and growth opportunities.

Reseller agreements, such as with Menditect, increase revenue streams with complementary solutions.

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