Member Success Internal Operations Manager - US Based Remote Opportunity at Common

Arlington, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Higher Education, Non-Profit, EdTechIndustries

Requirements

Candidates must live in the United States
Willing to travel to attend twice annual Common App Retreat
5-8 years of experience in their field
Bachelor's degree in communications, education, business or relevant field; or an equivalent combination of education and experience
Use of Salesforce or other similar CRM
Working knowledge of Google Suite
Knowledge of strategic communication principles and best practices, including crisis communications and multi-channel campaign management
Expert-level knowledge of Salesforce (CRM), specifically in creating complex reports, dashboards, and managing internal process workflows
Knowledge of internal knowledge management systems and documentation best practices (e.g., Confluence, internal wikis)
Demonstrated ability to write clear documentation for complex processes, including flow charts and decision matrices
Proven track record of crafting training material and resources that deliver content/knowledge and provide opportunities to apply knowledge
Strong knowledge of effective practices for delivering training in online settings, mentor peers, and foster skill development
Ability to create reports, dashboards, and task/event campaigns in Salesforce
Excellent written and verbal communication skills to be able to distill complex information so that it can be easily understood and actioned
Efficiently prioritize tasks and ensure deadlines are met
Collaborate effectively with other departments to achieve shared objectives
Knowledge of the higher education admissions cycle and the needs of member institutions (ideal)
Knowledge of project management methodologies and best practices for leading cross-functional initiatives (ideal)
Familiarity with Common App products, programs and services (ideal)

Responsibilities

Drive internal operational readiness of the Member Success team, including Implementation and Member Services teams
Provide accurate documentation on Common App policies and processes
Develop member-facing resources to support product and service adoption
Deliver internal product and service training
Ensure Salesforce is optimally configured for internal workflows and team performance
Govern the creation and maintenance of all internal Member Success documentation
Configure and implement outreach campaigns and member communications via Salesforce
Own the analysis and reporting to monitor key Member Success metrics
Support go-to-market initiatives and other product and service needs through the creation and delivery of internal training
Support cross-divisional priorities and collaborate with communications and marketing, product strategy, and legal

Skills

Key technologies and capabilities for this role

SalesforceOperations ManagementKnowledge ManagementDocumentationTraining DeliveryData AnalysisReportingWorkflow ConfigurationOutreach Campaigns

Questions & Answers

Common questions about this position

Is this position remote, and are there any location requirements?

This is a US-based remote opportunity, but candidates must live in the United States and be willing to travel for twice-annual Common App Retreats.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key qualifications and skills required for this position?

The role requires 5-8 years of experience, a Bachelor's degree or equivalent, expert-level Salesforce knowledge for reports/dashboards/workflows, Google Suite proficiency, strategic communication knowledge, and experience with knowledge management systems like Confluence.

What is the company culture like at Common App?

Common App is a mission-driven non-profit focused on access, equity, and integrity in college admissions, supporting over 1 million students annually, many first-generation, through innovative technology.

What makes a strong candidate for this Member Success Internal Operations Manager role?

Strong candidates will have 5-8 years of operations or knowledge management experience, expert Salesforce skills including complex reports and workflows, and a passion for higher education equity, plus a relevant degree or equivalent.

Common

Coliving spaces with private room rentals

About Common

Common.com provides coliving spaces in urban areas, offering private room rentals within shared homes. The company targets young professionals and digital nomads who seek flexible and friendly housing solutions. Each home is fully furnished with high-quality furniture and includes private bedrooms, shared common areas, and amenities like weekly cleaning and laundry facilities. Common.com differentiates itself by providing a hassle-free living experience with managed properties and a community network. Members can easily transfer between rooms or homes, making it a convenient option for those who value modern communal living.

New York City, New YorkHeadquarters

2015Year Founded

$137.3MTotal Funding

SERIES_DCompany Stage

Real EstateIndustries

51-200Employees

Risks

Increased competition from Habyt could threaten Common's market share.

Merger may lead to internal restructuring challenges and cultural clashes.

Expansion into St. Paul may face unforeseen regulatory or market acceptance challenges.

Differentiation

Common offers fully furnished homes with high-quality furniture from top brands.

The company provides private rooms with ensuite bathrooms in shared homes.

Common includes weekly cleaning, free laundry, and essential supplies in its rental fees.

Upsides

Merger with Habyt positions Common as a leading global co-living operator.

Partnerships with Clutter and Leeway Home enhance convenience and appeal.

Expansion into St. Paul, Minnesota, indicates growth opportunities in new markets.

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