Member Connect Representative - Murfreesboro, TN at Red Hat

Murfreesboro, Tennessee, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Credit UnionIndustries

Requirements

High School or GED - Required
2 Years of prior customer service experience - Preferred
Experience in a call center environment - Preferred
Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction
Learn and apply information on a wide range of Credit Union products, services, and regulatory compliance requirements to assess member situations and develop solutions
Resolve problems utilizing advanced knowledge and experience
Ability to work in a fast-paced environment
Communicate in a professional manner and deliver information clearly and effectively; actively listen to questions, opinions, and ideas of others; use tact and diplomacy in sensitive and confidential situations
Use correct English including spelling, grammar, and punctuation
Operate computers and use business software and other standard office equipment
Understand and follow written and oral instructions
Set priorities and manage one’s own time effectively
Meet physical demands (intermittent standing, sitting, etc.)

Responsibilities

Greet and authenticate members, assess their needs and concerns, take initiative to develop solutions, follow through to ensure member satisfaction, and complete all necessary documentation
Provide general account information and promote appropriate products and services to match member needs
Document and process member transactions, including deposits, withdrawals, payments, transfers, line of credit advances, account corrections, and maintenance
Assist other departments in servicing a variety of member needs and concerns, including credit and debit card activations and disputes, collection issues, and compromised accounts
Provide basic online banking assistance, including unlocking accounts, password resets, and updating security contact information
Operate computers, scanners, copiers, optical imaging, mail, and other related standard office and processing equipment
Maintain records of work performed and assist in maintaining an inventory of supplies for the department
Maintain a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics
Deliver friendly, caring service to internal and external members
Comply with all applicable State, Federal, and NCUA rules and regulations, and all Credit Union policies and procedures
Follow all physical and online security procedures and maintain strict confidentiality of all member information
Complete all required regulatory and compliance training and maintain required knowledge of Credit Union products and services
Work scheduled hours and maintain punctuality
Perform other related duties as assigned or requested

Skills

Key technologies and capabilities for this role

telephone customer servicefinancial needs assessmenttransaction processingaccount managementonline banking supportpassword resetscustomer documentationoffice equipment operationdata entrysecurity procedures

Questions & Answers

Common questions about this position

What experience is required for the Member Connect Representative role?

High School or GED is required. Prior customer service experience (2 years preferred) and call center experience are also preferred.

What skills are needed for this position?

Candidates need to effectively apply customer service practices to meet quality standards and achieve member satisfaction, and learn Credit Union products, services, and regulatory compliance.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes maintaining a professional image, demonstrating Credit Union RISE Values, adhering to the Code of Ethics, and delivering friendly, caring service.

Red Hat

Open-source enterprise software and cloud solutions

About Red Hat

Red Hat specializes in open-source software solutions for large organizations and enterprises, focusing on cloud computing and enterprise software. Its main product, Red Hat OpenShift, is a Kubernetes-based platform that allows businesses to manage containerized applications efficiently across various cloud environments. This platform supports fast deployment and easy integration, helping companies modernize their IT infrastructure without being tied to a single cloud provider. Red Hat operates on a subscription-based model, where clients pay for access to software, updates, and customer support, along with professional services like consulting and training. Additionally, Red Hat offers a marketplace for certified enterprise software compatible with OpenShift, providing tools that enhance application performance and reduce costs. The company's goal is to enable enterprises to effectively manage and scale their IT infrastructure using open-source solutions.

Raleigh, North CarolinaHeadquarters

1993Year Founded

ACQUISITIONCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Tuition Reimbursement

Risks

Competition from SUSE and Canonical in Kubernetes and cloud offerings is intensifying.

Over-reliance on AWS partnerships may limit Red Hat's flexibility and bargaining power.

Rapid AI advancements could outpace Red Hat's current offerings, requiring significant investment.

Differentiation

Red Hat specializes in open-source solutions for enterprise software and cloud computing.

Red Hat OpenShift offers a Kubernetes-based platform for managing containerized applications.

Red Hat's marketplace provides certified enterprise software compatible with OpenShift.

Upsides

Growing demand for hybrid cloud solutions boosts Red Hat's market opportunities.

Expansion in AI and machine learning supports Red Hat's RHEL AI capabilities.

Increased focus on sustainability aligns with Red Hat's resource-efficient open-source solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free