Customer Education Specialist
Fieldguide$85,000 - $115,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, Addiction TreatmentIndustries
Requirements
- Knowledge of medication administration, documentation, and evaluation
- Ability to train, coach, and consult with Residential Counselors on medication dispensing
- Skills in overseeing medication room inventory, supply orders, tools, and materials
- Experience conducting audits for quality assurance and regulatory compliance
- Proficiency in coordinating with medical staff (LMP, nurses), scheduling appointments, and following up on medication orders
- Leadership in MAR completion, Cycle Fill documentation/ordering, pharmacy coordination, and narcotic handling
- Capability to schedule medical services (primary care, specialists, dental, hospital/ER)
- Ability to coordinate self-administered medication education and skills building, including direct resident training
- Understanding of program development, budget management, and productivity expectations
- Collaboration skills with leadership and community partners on regulations, policies, and procedures
- Knowledge of federal, state, county, and city regulations, plus internal policies
- Professional documentation skills
Responsibilities
- Manage the administration, documentation, and evaluation of the medication management program
- Train, coach, and consult with all Residential Counselors who dispense medication
- Oversee medication administration room, including inventory, supply orders, tools, and materials
- Conduct periodic audits of medication room services to ensure quality and compliance with regulations; recommend improvements
- Maintain coordination and communication with site medical staff; schedule resident appointments and follow through on orders
- Provide leadership and oversight for MAR completion, Cycle Fill documentation/ordering, pharmacy coordination, and narcotic handling
- Schedule medical services appointments with primary care providers, specialists, dental services, and hospital/ER
- Coordinate with LMP and clinical leadership for self-administered medication education and skills building; provide direct training to residents
- Facilitate program goals and development while meeting productivity, program expectations, and budget
- Collaborate with program leadership and community partners to develop and implement regulations, policies, and procedures
- Maintain knowledge of and ensure compliance with all applicable regulations and internal policies
- Document all services in a professional manner
Skills
medication administration
PCP care coordination
quality assurance
program procedure development
treatment plan implementation
mental health services
case management
Circadia Health
Health monitoring solutions for nursing facilities
About Circadia Health
Circadia Health offers health monitoring solutions for nursing facilities, using technology to detect vital biosignals like respiration from up to 8 feet away. This early warning system alerts healthcare providers in advance, allowing for timely interventions that can reduce hospitalizations. The company provides automated daily reports and integrates with Electronic Medical Records (EMR) to enhance patient care. Circadia Health's subscription-based model ensures continuous monitoring and reporting, helping clients improve health outcomes and operational efficiency.
London, United KingdomHeadquarters
2016Year Founded
$97.5MTotal Funding
CONVERTIBLECompany Stage
Biotechnology, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
401(k) Retirement Plan
Paid Vacation
Hybrid Work Options
Conference Attendance Budget
Professional Development Budget
Gym Membership
Risks
Emerging startups with similar solutions may increase competition.
Privacy concerns and regulatory scrutiny could impact operations.
Integration challenges with diverse EMR systems may cause inefficiencies.
Differentiation
Circadia offers FDA-approved contactless monitoring, unique in the healthcare market.
Their system predicts medical events days in advance, enhancing patient care.
Integration with EMR provides detailed trend analysis, improving healthcare quality.
Upsides
Growing demand for remote monitoring boosts Circadia's market potential.
AI integration enhances predictive analytics, offering timely health alerts.
Aging U.S. population increases need for advanced elder care solutions.
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