Medical Information Specialist I - MANDARIN BILINGUAL ONLY (Day Shift - Hybrid) at Thermo Fisher Scientific

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, Healthcare, Life SciencesIndustries

Requirements

Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)
Excellent verbal and written Mandarin and English communication skills
Excellent Mandarin and English language skills (comprehension)
Fresh Graduates are welcomed to apply
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years)
Some countries may require a health care professional degree or medical information experience
MANDARIN BILINGUAL ONLY

Responsibilities

Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products
Processes fulfillments and provides clinical trial information or after-hours on-call support
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed
Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries
Researches medical literature and drafts responses for such inquiries

Skills

Key technologies and capabilities for this role

MandarinMedical InformationAdverse Event DocumentationProduct ComplaintsHealthcare Provider CommunicationPatient InquiriesDrug DosageFormulation KnowledgeContraindicationsSide Effects

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, requiring 1 to 3 days a week on-site during the training period and once a week on-site after training.

Where is the office located?

The office is located at Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines.

What language skills are required for this position?

The role requires Mandarin bilingual skills only.

What are the main responsibilities of a Medical Information Specialist?

The role involves providing medical and technical information to healthcare providers and patients about drugs or products, and receiving and reporting adverse events by collecting patient details and forwarding reports.

What is the salary for this position?

This information is not specified in the job description.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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