Medical Information Specialist I (Korean and English Bilingual) at Thermo Fisher Scientific

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Pharmaceuticals, HealthcareIndustries

Requirements

Bachelor's Degree in Life Science or Healthcare related field (e.g., Pharmacy, Nursing, Medical Technology, Biology)
Previous experience providing knowledge, skills, and abilities to perform the job (0 to 2 years comparable experience)
In some countries, a healthcare professional degree or medical information experience may be required
Strong proficiency in Korean and English (comprehension, speaking, reading, and writing) to support South Korea and other APAC markets
Proficient computer skills

Responsibilities

Provide medical and technical information to healthcare providers and patients on client’s products, including dosage, formulation, contraindications, and side effects, via phone, email, internet, or mail
Respond accurately and professionally to inquiries, process fulfillments, and provide clinical trial information or after-hours on-call support
Analyze inquiries to formulate accurate, concise responses using client-approved resources and record interactions in databases per organizational, client, and regulatory guidelines
Identify, record, and triage adverse events and product complaints according to guidelines, gather details (e.g., patient profile, symptoms, timing), forward to case processing team, and provide follow-up support
Maintain detailed knowledge of project/corporate policies, client products, SOPs, protocols, GCPs, and regulatory requirements
Work with internal/external client contacts (including management) to resolve complex inquiries, research medical literature, and draft responses

Skills

Key technologies and capabilities for this role

KoreanEnglishMedical InformationAdverse Event ReportingProduct ComplaintsHealthcare Provider SupportPatient InquiriesMedical Communications

Questions & Answers

Common questions about this position

What is the work location for this Medical Information Specialist role?

The position is based in an office located at 1 Capricorn Building, 1 Science Park Road, Singapore Science Park 2, #03-01/9, Singapore 117528.

What are the language requirements for this position?

The role requires proficiency in Korean and English to support customers in South Korea and other APAC markets.

What does a typical day look like for a Medical Information Specialist?

You will respond accurately to technical and medical inquiries via phone, email, etc., using approved resources, record interactions in databases, identify and triage adverse events and product complaints per guidelines, and provide follow-up support.

What is the company culture like at Thermo Fisher Scientific?

The culture emphasizes impactful work, innovative thinking, customer focus, passion, unique contributions, and empowering colleagues with resources for career growth in a fast-growing global organization.

What makes a strong candidate for this Medical Information Specialist role?

Strong candidates will have Korean and English bilingual proficiency, experience handling medical inquiries on pharmaceuticals or devices, and the ability to accurately triage adverse events while following regulatory guidelines.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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