Claims Research and Resolution Professional 2
HumanaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
High School Diploma or GED is required. Candidates should possess effective communication, telephonic, and organization skills, along with familiarity with basic medical terminology and concepts. Strong customer service skills are essential for coordinating service delivery, and computer literacy including proficiency in Excel and Microsoft Word is necessary. Preferred qualifications include 2-4 years of experience as a medical assistant, office assistant, or claim processor, and familiarity with ATV, HRP, or MedCompass.
The Medical Claim Analyst is responsible for the initial review and triage of claims, determining coverage, verifying eligibility, and identifying and redirecting misdirected claims. This role involves prepping authorizations in the system and triaging cases to medical staff for review. The analyst must organize and prioritize work to meet regulatory and claim turn-around times, promote effective communication internally and externally, and perform non-medical research and support. Adherence to compliance with PM Policies and Regulatory Standards, maintaining accurate documentation, and protecting member confidentiality are also key responsibilities.
Comprehensive pharmacy and healthcare services
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.