MDS Agent / File Assessor (US Healthcare) - Remote (USA Hours)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ISTA Personnel Solutions South Africa, a global BPO company serving the US Healthcare sector, is seeking MDS Agents / File Assessors to work remotely from South Africa. In this role, you will be responsible for ensuring federally mandated assessments for nursing home residents are completed accurately and in compliance with legal standards. These assessments are critical for individualized care plans, reimbursement determination, and facility quality ratings. This position offers the chance to positively impact residents' quality of care by ensuring their needs are accurately assessed and documented.

Working Hours:

• Training Schedule: Monday to Friday, 5 am – 2 pm EST (11 am - 8 pm South African Time)
• Normal Schedule: Monday to Friday, 1 am - 10 am EST (7 am - 4 pm South African Time) (Subject to change with daylight savings)

Work Environment:

• This is a remote role for South African Citizens only.
• Internet Requirement: A fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection.
• Power Backup: A power backup solution is required to manage loadshedding or power outages.

Responsibilities

• Thoroughly review and analyze nursing home residents’ clinical records.
• Accurately answer assessment questions for each resident, following specific guidelines and protocols.
• Apply clinical judgment and critical thinking to ensure assessments accurately reflect resident care needs.
• Utilize software systems to securely access, review, and document clinical records remotely.

Requirements

• Clinical background (e.g., licensed nurse or similar) is preferred to facilitate understanding and evaluation of clinical records.
• Experience as a File Assessor or in a similar role involving document review and data entry is a plus.
• Familiarity with completing federally mandated assessments (e.g., MDS assessments) is a plus but not required; comprehensive training will be provided.
• Strong clinical judgment and critical thinking abilities.
• Detail-oriented with a focus on accuracy and compliance.
• Technologically savvy and comfortable learning new software systems for remote access and record management.

What We Offer

• Comprehensive training on MDS protocols and regulatory requirements.
• A supportive and collaborative work environment.
• Opportunities for professional development and continued learning.

Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English
• Department: SA - Operations
• Published: 2025-06-06