Marketplace Management Program Manager at Turo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Car Rental, MarketplaceIndustries

Requirements

6+ years in strategy, operations, consulting, or marketplace roles, preferably within a high-growth or tech-enabled environment
Advanced analytical abilities with deep expertise in SQL, spreadsheet modeling, and data visualization
Adept at using AI tools like Gemini to automate tasks, analyze data, and generate strategic recommendations
Strong problem-solving skills, with the ability to structure complex issues into actionable components
Proven ability to lead complex, cross-functional projects to successful completion
Exceptional communication and influencing skills, with the ability to engage with senior stakeholders
Natural curiosity and a detail-oriented mindset; constantly looking for ways to improve and learn
Strategic thinker with a strong sense of ownership and autonomy

Responsibilities

Shape and execute regional strategy in partnership with the Director, Marketplace Growth, by triangulating data, market knowledge, and internal signals
Monitor marketplace health across key Canadian markets, tracking and analyzing core metrics such as supply volume, pricing trends, fulfillment rates, and profitability
Define and structure complex problems, aligning stakeholders on challenges, trade-offs, risks, and solution paths
Independently scope, launch, and scale cross-functional initiatives that drive supply quality, host engagement, and market growth
Combine quantitative and qualitative inputs to create decision frameworks, investment recommendations, and scalable playbooks for host behavior
Identify emerging trends, growth opportunities, and risks, analyzing factors such as competitors, regulatory shifts, and evolving consumer behavior
Communicate with clarity and persuasion across regional and cross-functional stakeholders, keeping momentum and proactively resolving trade-offs
Exercise sound judgment in ambiguous situations, escalating only when necessary
Build and maintain dashboards and reports to translate data into actionable insights and track project impact

Skills

SQL

Spreadsheets

Data Analysis

Strategy

Operations

Marketplace Management

Stakeholder Management

Dashboards

Cross-functional Coordination

Problem Structuring

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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