Project Manager - Global PMO Team

Employment Type: Full-time

Position Overview

BigCommerce is seeking an experienced Project Manager to join our Global PMO Team. Reporting to the Director of PMO - Strategy and GTM, you will be instrumental in orchestrating a complex Web Migration initiative, ensuring a seamless transition of the web tech stack across the organization. This pivotal role requires collaboration with stakeholders from Web Strategy, Web Development, Product and Engineering, Marketing, and Strategy to deliver a high-impact migration that meets business, technical, and user experience goals on time and within scope. The ideal candidate possesses expertise in website operations, a deep understanding of technical dependencies, and excels at managing detailed plans while maintaining a strategic perspective.

Responsibilities

Migration Planning & Execution

• Lead the end-to-end planning and execution of a large-scale web migration, including timelines, data/content migration, QA, cutover, and post-launch stabilization.
• Partner with Web Strategy, UX, Engineering, and Publishing teams to define scope, requirements, and sprint-ready work.
• Facilitate platform audits, technical requirements gathering, and stakeholder interviews to inform migration readiness.
• Translate strategic business objectives into detailed project plans and actionable milestones.

Project Leadership

• Act as Scrum Master for the migration workstream, managing backlog grooming, sprint planning, daily standups, retrospectives, and sprint reviews.
• Identify and mitigate risks.
• Monitor dependencies between cross-functional teams and proactively remove blockers.

Stakeholder Management & Communication

• Drive project delivery through effective use of internal stakeholder meetings, coordinating and facilitating, drafting and issuing timely agendas and minutes, and following up on action items.
• Lead effective status reporting, governance communications, and executive updates.
• Create and manage documentation, including migration project trackers, QA logs, site maps, and issue logs.

Process & Operational Excellence

• Maintain clean and up-to-date records in Jira and Confluence, ensuring complete visibility into progress and blockers.
• Drive continuous improvement by documenting learnings, standardizing intake processes, and refining workflows for future migrations.
• Collaborate with the Marketing Coordinator to align creative, content, and design resources around key migration milestones.
• Maintain close alignment with the Global PMO on processes, procedures, and best practices.

Requirements

• 5+ years of related professional experience.
• 3+ years of Project Management experience within web or digital marketing teams, ideally in SaaS or tech environments.
• Demonstrated experience leading enterprise-level web migrations or replatforming projects.
• Adept in Jira, Confluence, Asana, and web project planning tools.
• Familiarity with CMS platforms (e.g., WordPress, Contentful, Adobe Experience Manager).
• Solid understanding of web architecture, content modeling, SEO best practices, and site performance.
• Comfortable managing both agile sprints and waterfall-style implementation plans.
• Excellent communication skills.

About BigCommerce

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses and large enterprises. We focus on being the best e-commerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the e-commerce industry. BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, named Best Place to Work in Austin, is looking for an experienced Project Manager to join our Global PMO Team!