Marketing & Customer Experience Coordinator at Fulcrum

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

MarketingIndustries

Requirements

One to three years of experience in marketing coordination, customer experience or sales support
Strong written and verbal communication skills
Confidence using Canva or Adobe Creative Suite
Ability to manage several tasks at once across creative and commercial work
Organised, adaptable and proactive
Enjoy variety across creative work and customer conversations
Take pride in improving how things look and how they work
Comfortable juggling priorities
Like being part of a small team where initiative is noticed

Responsibilities

Create and update marketing collateral including brochures, sell sheets and campaign materials
Support email and web content updates using tools such as Klaviyo and Canva
Coordinate product imagery and photography for launches and promotions
Handle customer follow ups for smaller accounts including quotes, samples and order questions
Liaise between marketing, sales and operations to maintain consistent communication
Maintain CRM and marketing databases to keep information accurate
Suggest improvements that lift campaign quality and customer experience

Skills

Canva

Adobe Creative Suite

Klaviyo

CRM

Marketing Coordination

Customer Experience

Content Updates

Email Marketing

Fulcrum

Cloud manufacturing software for efficiency

About Fulcrum

Fulcrum provides cloud manufacturing software that helps small to medium-sized manufacturing businesses improve their operations. The software includes tools for job tracking, production scheduling, inventory management, and quality control, allowing users to manage their manufacturing processes more efficiently. Users can create and manage their Bill of Materials (BOM) and routing with a simple drag-and-drop interface, track jobs in real-time, automate scheduling, and monitor inventory levels. Fulcrum differentiates itself from competitors by offering a dedicated launch and success team that supports clients throughout their use of the software, ensuring they can fully utilize its features without needing third-party help. The goal of Fulcrum is to empower manufacturers to make informed decisions quickly by providing them with live data and insights.

Minneapolis, MinnesotaHeadquarters

2015Year Founded

$38.8MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Relocation Assistance

Professional Development Budget

Risks

Integration challenges with Census may disrupt Fulcrum's operations.

Census acquisition might shift focus away from core manufacturing clients.

Pressure to scale rapidly post-funding could lead to quality control issues.

Differentiation

Fulcrum offers a comprehensive suite of tools for modern manufacturing processes.

The platform supports decentralized manufacturing through connectivity and automation.

Fulcrum provides a dedicated launch and success team for seamless client onboarding.

Upsides

Increased IoT adoption boosts demand for Fulcrum's connectivity-focused platform.

Industry 4.0 trends create a growing market for Fulcrum's digital transformation solutions.

Reshoring manufacturing to the US increases demand for Fulcrum's efficient solutions.

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