Marker Operations Specialist at MGM Resorts International

Las Vegas, Nevada, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, HospitalityIndustries

High School Diploma or GED
1+ year of prior relevant experience in a banking or high-volume office operations environment
Bilingual, English as the primary or secondary language (preferred)
Previous experience working with similar casino systems/applications, e.g., Patron Management and CTA, etc. (preferred)

Maintain a working knowledge of relevant marker limit issues and regulations (Title 31 and Know Your Customer “KYC”)
Conduct public record and financial research on marker limit and cash patrons’ source of funds, financial stability, and background history and provide analyses to department management
Provide Know Your Customer (“KYC”) reports and analyses to department management to assist in their KYC reviews and reports
Utilize third party reports, SIS records, IRS tax forms, etc. to conduct CDD reviews and provide analyses to department management
Communicate and collaborate with patrons, other gaming establishments, MGMRI’s Cages, Collections, Property Casino Marketing Departments, Rewards Operations, and Compliance Teams in processing Marker Limit Requests
Establish, process, update, and maintain patrons’ marker limit related correspondences, arrivals, applications, Central Credit gaming reports, banking reports, and consumer credit reports in pertinent casino system
Obtain, verify, and process banking information from various resources and banking institutions. Verify cashier's checks, official checks, and bank drafts
Answer multiple phone lines while maintaining the highest level of customer service as well as craft professional email correspondence, while maintaining strong detail-orientation