Marker Operations Specialist at MGM Resorts International

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, HospitalityIndustries

Requirements

High School Diploma or GED
1+ year of prior relevant experience in a banking or high-volume office operations environment
Bilingual, English as the primary or secondary language (preferred)
Previous experience working with similar casino systems/applications, e.g., Patron Management and CTA, etc. (preferred)

Responsibilities

Maintain a working knowledge of relevant marker limit issues and regulations (Title 31 and Know Your Customer “KYC”)
Conduct public record and financial research on marker limit and cash patrons’ source of funds, financial stability, and background history and provide analyses to department management
Provide Know Your Customer (“KYC”) reports and analyses to department management to assist in their KYC reviews and reports
Utilize third party reports, SIS records, IRS tax forms, etc. to conduct CDD reviews and provide analyses to department management
Communicate and collaborate with patrons, other gaming establishments, MGMRI’s Cages, Collections, Property Casino Marketing Departments, Rewards Operations, and Compliance Teams in processing Marker Limit Requests
Establish, process, update, and maintain patrons’ marker limit related correspondences, arrivals, applications, Central Credit gaming reports, banking reports, and consumer credit reports in pertinent casino system
Obtain, verify, and process banking information from various resources and banking institutions. Verify cashier's checks, official checks, and bank drafts
Answer multiple phone lines while maintaining the highest level of customer service as well as craft professional email correspondence, while maintaining strong detail-orientation

Skills

Key technologies and capabilities for this role

KYCTitle 31CDDFinancial ResearchPublic Records ResearchComplianceData AnalysisCustomer ServiceMultitaskingCasino Systems

Questions & Answers

Common questions about this position

What is the starting pay rate for the Marker Operations Specialist position?

The starting rate is $22.60 per hour.

Is this Marker Operations Specialist role remote or on-site?

This is an on-site position located in Las Vegas, Nevada.

What qualifications and skills are required for this role?

A High School Diploma or GED is required, along with 1+ year of prior relevant experience in a banking or high-volume office operations environment. Bilingual skills with English as primary or secondary language and experience with casino systems like Patron Management and CTA are preferred.

What benefits are offered for this position at MGM Resorts?

Benefits include competitive and comprehensive health benefits, wellness incentive programs, and discounts on company hotels, food and beverage, retail, entertainment, as well as partner discounts on travel, electronics, and online purchases.

What makes a strong candidate for the Marker Operations Specialist role?

Ideal candidates thrive in fast-paced environments with strong multitasking skills, possess relevant experience in banking or high-volume operations, and have familiarity with casino systems; bilingual abilities are a plus.