Manager, Workstation Patching at Global Payments

Quezon City, Metro Manila, Philippines

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, Financial ServicesIndustries

Knowledge of Vulnerability Management
Knowledge of Compliance/Audit
Knowledge of Microsoft Windows clients
Knowledge of Modern Device Management
Knowledge of OS Deployment
Knowledge of Scripting/Automation
Hands-on experience with technologies from Microsoft, Google, Apple, VMware, IBM
Ability to represent technology to leaders and contributors in non-technical language (e.g., business cases, features, lifecycle)
Hands-on with a wide variety of technologies and ability to engage with engineers, operations staff, vendors on advanced technical concepts
Self-sufficient leader, highly motivated to engage across the organization and encourage innovative thinking
Ability to interface and communicate effectively with senior business leaders, IT management teams, technical peers, and colleagues
Comfort with U.S. Eastern time zone work hours, schedule variability, and serving as escalation point for on-call rotation

Mentor, coach, and develop a team of administrators with diverse experience and skill sets
Execute the enterprise strategy and roadmap for patching and upgrading end user hardware, client operating systems, virtual desktops, and end user applications to ensure security and remediation of vulnerabilities
Act as first point of contact for new requests for application deployments and upgrades
Act as a technical conduit to multiple groups in Technology Solutions, aligning discussions and translating between business and technical language
Lead the implementation of technical projects to deliver key products and solutions
Identify KPIs, collect data, analyze trends, and represent service quality and team execution
Identify opportunities and cost-effective ways to implement improvement initiatives in the Team Member Technology eXperience service portfolio
Develop and deliver presentations, business cases, and product strategies to senior Technology Solutions leaders
Serve as a thought leader, drive Proof of Architecture to showcase future capabilities
Document procedural guides for testing and rolling out new services
Maintain involvement in technology news and industry trends, provide updates to management and internal teams
Accountable for team financials and overall lifecycle of services owned by the Workstation Patching team