Manager, Technical Support Engineering – Workday Platform at Workday

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, HR TechIndustries

Requirements

Expertise in diagnosing complex system issues, including memory leaks, query bottlenecks, and configuration errors (Debugging & Troubleshooting)
Strong ability to parse, interpret, and correlate large-scale log data to identify root causes and performance trends (Log Analysis)
Understanding of distributed computing concepts such as load balancing, parallel processing, concurrency, fault tolerance, and scaling analytics workloads (Distributed Systems)
Proficiency in SQL for data extraction, transformation, and validation; hands-on experience with data analysis tooling

Responsibilities

Lead, mentor, and grow a high-performing global team of analytics support engineers, fostering an inclusive, collaborative culture
Build deep Workday Analytics domain expertise across Report Writer, Prism, People Analytics, Discovery Boards, and Accounting Center
Ensure world-class customer outcomes by guiding resolution of complex analytics and reporting issues
Maintain high customer satisfaction through timely case handling, clear communication, and proactive guidance
Participate in and help manage a 24×7 on-call rotation, defining clear escalation paths for critical analytics incidents
Conduct post-mortems and root-cause reviews to strengthen operational resilience and prevent recurrence
Drive deep technical investigation across analytics performance, query optimization, indexing, Prism pipelines, and system health diagnostics
Identify and prioritize reliability and performance improvement opportunities across Support, Engineering, and Cloud Ops
Develop metrics, dashboards, and trend reporting to monitor analytics system performance and support readiness
Partner with Product, Engineering, and Customer Success to influence roadmap direction based on real customer signals
Translate technical findings and customer needs into scalable processes, playbooks, and operational improvements
Shape support strategy for Workday Analytics by converting business needs into actionable engineering and support initiatives

Skills

Workday Platform

Analytics Platform

Technical Support

People Leadership

Team Management

Mentoring

Customer Support

Enterprise Applications

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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