Manager, Technical Support at Thermo Fisher Scientific

Loughborough, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Chemical Manufacturing, Laboratory ChemicalsIndustries

Requirements

Chemistry degree or equivalent experience (1st or 2:1)
PhD or MSc or equivalent experience preferred
Minimum 5 years as a Development Chemist
Line Management experience
Demonstrable hands-on Chemistry practical skills
Knowledge of analytical techniques, particularly HPLC, LC-MS, UV
Experience of working on a COMAH site or in an ATEX environment is helpful
Strong written, verbal, and presentation communication skills
Ability to analyse complex issues to resolve underlying root cause
Proficiency in regulatory requirements with capability to develop in-depth knowledge of Safety Laws and Regulations
Must be willing to work in a hands-on capacity
Strong drive to develop your career and progress within the business

Responsibilities

Lead a small, diverse team, transforming the site’s vision into an actionable plan
Play a vital support role in EHS matters, and take on responsibility as required
Translate the site vision and strategy into a technical team roadmap with goals and an executable plan
Evaluate the suitability of raw materials for Plant use and provide processing methods where material fails first pass through the plant
Investigate non-conformances, lead root cause analyses, and implement effective solutions
Collaborate with the Sales Team to assess methods and provide cost estimates for new products
Drive continuous improvement in process safety by improving batch instructions and SOPs
Support Sourcing and Procurement with expert mentorship on supplier specifications and testing methodologies
Develop product specifications and optimise product lifecycles in partnership with Product Management
Assist QC with data interpretation and contribute to HAZOP studies
Complete and authorize COSHH and risk assessments, advocating for team collaboration
Act as the Chemical Specialist in the development and establishment of a new facility
Build deep technical expertise in fractional distillation, lead GEMBA walks and audits, and spearhead Practical Process Improvement (PPI) initiatives
Ensure full alignment with ISO 9001 and ISO 14001 standards

Skills

Key technologies and capabilities for this role

ChemistryProcess SupportEHSRoot Cause AnalysisFractional DistillationCOSHHRisk AssessmentHAZOPSOPsGEMBABatch InstructionsSupplier SpecificationsProduct Specifications

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This role is based on-site in Loughborough, UK.

What education and experience are required for this position?

A Chemistry degree or equivalent experience (1st or 2:1) is required, with PhD or MSc preferred. Minimum 5 years as a Development Chemist and line management experience are needed, along with hands-on chemistry practical skills.

What key skills are needed for the Technical Support Manager role?

Strong written, verbal, and presentation communication skills, ability to analyze complex issues for root cause resolution, proficiency in regulatory requirements including Safety Laws, and knowledge of analytical techniques like HPLC, LC-MS, UV are essential.

What is the salary or compensation for this position?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Candidates with 5+ years as a Development Chemist, line management experience, hands-on chemistry skills, and knowledge of COMAH sites or ATEX environments will stand out, along with expertise in analytical techniques and regulatory compliance.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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