Strategy & Operations Manager, Business Systems & IT
DandySalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Financial Services, TechnologyIndustries
Requirements
- Bachelor’s degree or equivalent
- Intermediate-Advanced English fluency
- Mexico citizen or permanent resident
- At least 2 years of experience in managing IT projects or operations teams
- At least 3 years of Technical Operations experience
- At least 3 years of experience in People Management
- At least 3 years of experience in IT systems and infrastructure
- At least 3 years of experience with desktop platforms and operating systems
- At least 3 years in technical operations or end user technical support
- Preferred Qualifications
- At least 5 years of experience in People Management
- At least 5 years of experience in Project Management (planning, executing, tracking)
- At least 5 years of experience in IT systems and infrastructure
- ITIL Certification
- At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
Responsibilities
- Manage teams providing technology support operations in end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls
- Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards, and security regulations
- Focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the location for this Manager, Support Operations role?
The position is based at WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico.
What are the basic qualifications for this position?
Basic qualifications include a Bachelor’s degree or equivalent, Intermediate-Advanced English fluency, at least 2 years managing IT projects or operations teams, 3 years in Technical Operations, People Management, IT systems and infrastructure, desktop platforms, and end user technical support.
What experience is preferred for this role?
Preferred qualifications include at least 5 years in People Management and Project Management, 5 years in IT systems and infrastructure, ITIL Certification, and 4 years with process management functions like change, incident, and problem management.
What is the salary or compensation for this position?
This information is not specified in the job description.
Who can apply for this role at Capital One?
Capital One will only consider candidates that are Mexico citizens or permanent residents.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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