Manager, Solutions Architect CST (Remote, USA)

Position Overview

• Location Type: CST (Central Standard Time)
• Employment Type: Full-time
• Salary: $174,000 - $214,000 (Base Compensation Range)

As a Manager of Solutions Architects at Grafana Labs, you will lead a team of technologists focused on driving successful business outcomes in the observability domain. You will collaborate directly with key clients to deploy and enhance Grafana technologies, championing observability best practices. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations. You will also work closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions.

Requirements

• Experience:
  • 3+ years of managing a Solutions Architecture team in a related space.
  • 5+ years of design/implementation/consulting experience with distributed applications.
  • 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
  • 2+ years of experience in technology/software pre-sales or technical consulting.
• Technical Skills:
  • Working knowledge of software development tools and methodologies.
  • Presentation skills with comfort speaking to customers and executives.
• Preferred Qualifications:
  • Experience building/maintaining observability solutions.
  • Excellent communications and writing skills.
  • K8’s experience
  • Linux experience (2+ years in a company)
  • Shell scripting, API knowledge
  • Observability (monitoring) background

Responsibilities

• Manage a team of Solutions Architects, ensuring their success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
• Craft Statements of Work (SOWs).
• Advocate for technological advancements to the Products team.
• Resourcing and managing customer projects.
• Drive operational scale.
• Manage customer escalations.

Application Instructions

• (Information not provided in the original job description)

Company Information

About Grafana Labs: (Information truncated in original job description - More information about Grafana Labs would be included here if available)

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.