Manager, Software Test Engineering

Position Overview

• Location Type: Hybrid (Costa Rica & Remote)
• Job Type: Full-time
• Salary: Not specified

This role is a critical position within Engineering, focused on building a strong QA team in the Costa Rica region. You will play a key role in product quality, engineering productivity, performance engineering, DevTestOps, and fostering effective communication across multiple teams. This is a highly visible and collaborative technical role requiring a strong understanding of customer experience and a commitment to improving product quality. It involves working closely with Engineering leadership and driving testing for Civic Platform products.

Specific Responsibilities

• Lead the Test Engineering efforts and manage a team of test engineers in a fast-paced development environment, ensuring alignment with business goals.
• Collaborate with Development, Product Managers, Cloud Engineering, and team leaders in multiple locations to ensure project objectives are aligned and milestones are met.
• Provide technical guidance and support to the Costa Rican Test Engineering team, offering insights and solutions to complex engineering challenges.
• Assist in building a strong technical testing team and align the teams with project goals.
• Design and automate API and UI testing for web-based products and application services using Python with Robot Frameworks and open-source tools. Integrate test cycles with the CI/CD pipeline.
• Foster a culture of quality and continuous improvement, designing and developing test solutions that increase engineering productivity.
• Investigate and implement improvements in infrastructure for better performance, customer experience, and capacity planning with benchmarking and driving automation.
• Lead test efforts for Civic Platform products and initiatives that impact cross-functional organizations with automation deployment and test regressions.
• Promote a harmonious working environment by fostering an understanding of cultural differences between the Costa Rican, U.S., and teams spread across different countries.
• Establish goals and measurement practices (OKRs and KPIs).
• Be accountable for the successful launch of Civic Platform products, API gateways, and mobile applications, aligning with engineering initiatives.
• Identify gaps and issues, and proactively define, plan, and strategize activities, processes, and workflows.

Required Qualifications

• 8+ years of Test Engineering experience.
• Master’s or Bachelor’s degree in computer science, engineering, or a related discipline.
• Experience collaborating with teams in different countries.
• Experience working with product-based companies in a fast-paced agile development environment.
• Experience architecting testing solutions for highly configured and scalable applications.
• Knowledge of SaaS-based applications and CI/CD pipelines.
• Hands-on experience with open-source automation frameworks and tools.
• Hands-on experience building enterprise-level test suites.