Manager Service Center at Target

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Leadership and management experience for teams of approximately 15 service center team members
Ability to handle guest contacts across multiple channels (phone, email, chat)
Experience in a fast-paced service environment
Strong critical thinking and analytical skills to assess situations, create solutions, innovate, and adapt to changing business needs
Skills in identifying team member or guest trends, driving efficiencies, streamlining processes, and developing coaching strategies

Responsibilities

Provide operational leadership and support for approximately 15 service center team members taking guest contacts across phone, email, and chat
Lead, motivate, and develop your team and other team members
Create a culture that delivers a great experience for team members and guests with every interaction
Produce significant business results and drive all aspects of team performance
Implement operational strategies that drive team engagement, a guest-focused environment, and achievement of key business objectives and service goals

Skills

Key technologies and capabilities for this role

Contact Center ManagementCustomer ServiceIssue ResolutionTeam LeadershipGuest Services

Questions & Answers

Common questions about this position

What is the employment type for the Manager Service Center role?

The position is full-time.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities of the Manager Service Center position?

You will provide operational leadership and support for approximately 15 service center team members handling guest contacts across various channels.

What is the company culture like at Target?

Target promotes a culture of mutual care and respect, values different voices, lifts each other up, and emphasizes authentic and respectful relationships in an inclusive learning environment.

What team size will I manage in this role?

You will manage approximately 15 service center team members.

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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