Manager Risk Policy Operations at eBay

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Dedicated to working our Hybrid Model with 3+ days per week in the Austin, TX office or SLC office
Extensive experience (8+ years) in consulting, program management, or operations, with a strong understanding of risk and compliance domains preferred
Excellent communication, presentation, and stakeholder management skills, with proficiency in PowerPoint and reporting tools
Executive-level verbal and written communication skills, including the ability to tell a compelling story backed by data
Strong analytical and problem-solving skills, adept at navigating cross-functional, matrixed organizational structures
Demonstrated success managing multiple sophisticated projects in high-stakes environments

Responsibilities

Ensuring projects are prioritized, effectively managed, and tracked including leading monthly business reviews KPI statuses and blockers
Identify and involve appropriate stakeholders to address challenges or blockers in meeting key objectives
Lead cross-functional programs, support strategic priorities, vet dependencies across Risk and key stakeholders
Coordinate and prepare executive-level communications to drive transparency for decision making
Prepare, drive, and facilitate X-functional workshops and governance forums
Create storyline, agenda, and deck for x-functional and leadership reports and presentations
Main point of contact for our Customer Service team (known as Global Customer Protections Operations) in providing proactive communication, alignment of Risk initiatives, and managing to capacity
Enable collaboration across Legal, Compliance, Trust, Privacy, Security, Product, Program Management, Operations, and other key stakeholders encouraging a culture of partnership and innovation

Skills

Key technologies and capabilities for this role

Program ManagementProject ManagementRisk ManagementComplianceStakeholder ManagementBusiness OperationsStrategic ThinkingCross-Functional Collaboration

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Manager Risk Policy Operations role?

The role requires being a strategic thinker, strong communicator, proactive problem solver, with skills in cross-functional program/project management, influencing stakeholders, and agility to adapt to changes.

What is the company culture like at eBay for this team?

The team is fast-paced and passion-filled, consisting of passionate thinkers, innovators, and dreamers, with a culture that welcomes bold ideas, authenticity, and unique selves, while focusing on customers and sustainability.

What makes a strong candidate for this position?

A strong candidate is curious, driven, fearless, highly organized, with the ability to drive operational efficiency, strategic alignment, and execution of cross-functional programs while partnering with stakeholders.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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