Manager, Recoveries at Turo

Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Sharing Economy, InsuranceIndustries

Requirements

Strong understanding of subrogation, recoveries, and collections strategies
Proven leadership experience managing both in-house teams and outsourced vendor partners
Ability to design, implement, and improve operational strategies with measurable results
Strong communication and negotiation skills, with the ability to handle sensitive or escalated scenarios effectively
Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements
Knowledge of relevant regulations, compliance requirements, and best practices in recoveries and collections
Ability to balance business objectives with customer experience and reputational considerations
Proficiency with modern productivity tools (Google Suite, CRM/case management systems)
Demonstrates Turo’s values through work product and day-to-day team interactions
Bonus: 5+ years of experience in recoveries, subrogation, collections, or claims
Bonus: 2+ years of related management experience
Bonus: Bachelor’s degree

Responsibilities

Lead, coach, and manage a hybrid team of internal and external agents to achieve recovery and collections goals
Oversee subrogation efforts with guests and third-party insurance carriers, ensuring accurate evaluation, pursuit, and settlement of recovery opportunities
Manage relationships with external collections agencies, ensuring compliance, performance, and reputational safeguards
Develop and implement strategies to maximize recovery rates while balancing financial outcomes with customer experience
Review and determine escalation paths to litigation where appropriate, balancing cost, reputational risk, and return
Monitor and report on recovery KPIs, vendor performance, and industry trends; make recommendations for improvement
Partner with cross-functional teams (claims, legal, finance) on policies, escalation decisions, and process enhancements
Participate in leadership meetings, huddles, and training sessions
Perform other related duties as assigned

Skills

Subrogation

Recoveries

Collections

Vendor Management

Leadership

Negotiation

Data Analysis

Compliance

KPIs

Litigation

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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