Manager, Quality Assurance at DoorDash

Tempe, Arizona, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

3+ years of people management experience, developing highly effective leaders through coaching, feedback, and empowerment
5+ years of experience in Quality Assurance Operations, with a focus on leading and implementing large-scale QA automation and innovation
Track record of leading projects, achieving goals, and succeeding in collaborative environments (experience in consulting, start-ups, or project management is a plus)
Persistent, results-driven, and committed to delivering excellence
Excel at building cross-functional relationships and aligning diverse stakeholders
Thrive in fast-changing environments and navigate ambiguity with ease
Translate high-level goals into actionable plans using technical skills and data insights (comfortable summarizing large datasets in Sheets/Excel to drive decisions)
Operate with a bias for action—turning analysis into execution, testing hypotheses, and solving root-level problems with first-principles thinking
Live within 50 miles of the Tempe, Arizona office (requires in-office presence)
Ability to travel periodically domestically and internationally

Responsibilities

Lead and develop high-performing people leaders who multiply their impact across teams
Design, build, and execute process improvement projects that drive efficiency and elevate the customer experience
Build and scale industry-leading Manual QA (MQA) and Automated QA (AQA) programs
Partner cross-functionally with Support, Integrity Operations, S&O, and other key stakeholders to deliver a best-in-class customer experience
Monitor and improve team performance metrics (productivity, quality, adherence, retention, etc.), digging deep to understand root causes and influence outcomes
Oversee daily operations of the Customer Experience and Integrity (CXI) QA team
Design and execute a scalable QA strategy that meets the needs of diverse cross-functional partners
Investigate and resolve complex quality issues
Analyze workflows for adherence to standards
Develop the team into a customer experience–driving powerhouse
Foster collaboration, develop talent, and solve problems in real time

Skills

Quality Assurance

Process Improvement

Team Leadership

Talent Development

Workflow Analysis

Trend Identification

Cross-Functional Collaboration

Customer Experience

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free